Abstract
This study discusses the interpersonal communication between librarians in the circulation service unit of Depok Public Library. The purpose of this research is to identify the quality of interpersonal communication between librarians in the circulation services unit. This research used qualitative approach with case study method. The results of this study indicate that the interpersonal communication between librarians in Depok Public Library when serving the library users was done properly and in a good manner, in general. However, research findings also indicate that the librarians tended to show a rather superior attitude toward the users. Such attitude made the librarians look less proactive and sympathetic when serving the users.
Bahasa Abstract
Penelitian ini mengamati kemampuan berkomunikasi interpersonal para pustakawan di layanan sirkulasi Perpustakaan Umum Kota Depok. Tujuannya adalah mengidentifikasi komunikasi interpersonal pustakawan di bagian layanan sirkulasi. Kami menggunakan ancangan kualitatif dalam melakukan studi kasus. Hasil penelitian menunjukkan bahwa para pustakawan di Perpustakaan Umum Kota Depok menguasai kemampuan berkomunikasi interpersonal dalam melayani pengunjung perpustakaan. Meskipun demikian, penelitian ini juga menemukan bahwa perilaku para pustakawan menunjukkan superioritas mereka terhadap pengunjung. Akibatnya, mereka menjadi kurang proaktif dan kurang empatis dalam melayani pengunjung.
Recommended Citation
Galih, Hadyan A, and Kiki Fauziah. 2019. Komunikasi Interpersonal Pustakawan Bagian Layanan Sirkulasi Perpustakaan Umum Kota Depok. Paradigma: Jurnal Kajian Budaya 9, no. 1 (April). 10.17510/paradigma.v9i1.223.
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