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Abstract

Globally, the COVID-19 pandemic has significantly impacted all spheres of the education industry, including libraries. The absence of emergency plans for unforeseen situations like COVID-19 disrupted regular operation and demanded the adoption of new operational protocols. The objectives of this paper are to examine the impact of COVID-19 on library operations, to identify the challenges encountered in libraries, to examine the changes in users’ service preference, and to reflect on the best practice for library operations in the future. To achieve these research objectives, both qualitative and quantitative research methods were employed. Surveys and interviews were conducted to understand changes in users’ service access, librarians’ daily work, and the library operations. Based on the findings, we reflect on how libraries should perform in the future for the best interests of their users.

Bahasa Abstract

Secara global, pandemi COVID-19 telah berdampak secara signifikan di semua bidang industri pendidikan, termasuk perpustakaan. Tidak adanya rencana darurat untuk situasi yang tidak terduga seperti COVID-19 sudah mengganggu kegiatan operasional rutin dan menuntut penerapan protokol operasional yang baru. Tujuan dari penelitian ini adalah untuk mengkaji dampak COVID-19 terhadap kegiatan operasional perpustakaan, mengidentifikasi tantangan yang dihadapi perpustakaan, mengkaji perubahan preferensi layanan pengguna, dan merefleksikan praktik terbaik untuk kegiatan operasional perpustakaan di masa depan. Untuk mencapai tujuan penelitian ini, metode penelitian kualitatif dan kuantitatif digunakan. Survei dan wawancara dilakukan untuk memahami perubahan dalam akses layanan pengguna, pekerjaan sehari-hari pustakawan, dan operasional perpustakaan. Berdasarkan temuan-temuan tersebut, kami merefleksikan bagaimana perpustakaan harus berkinerja di masa depan demi kepentingan terbaik para penggunanya.

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