Abstract
This study aims to determine the interpersonal interaction factors that influence purchase intentions of local Indonesian fashion products on TikTok live stream shopping, based on the SOR theory. The sample of this research is the audience of TikTok live stream shopping of local Indonesian fashion products, living in Jabodetabek, and aged between 18 to 34 years. There were 295 respondents and data were analyzed using PLS-SEM software. According to this study, Perceived similarity is positively related to Swift guanxi. In addition, Perceived similarity and Perceived responsiveness are positively related to Initial Trust. Swift guanxi and Initial Trust are positively related to Purchase Intention. In addition, swift guanxi has a mediating role for Perceived similarity in Purchase Intention. Finally, Initial Trust positively mediates the effects of Perceived responsiveness and Perceived similarity on Purchase Intention.
Bahasa Abstract
Penelitian ini bertujuan untuk mengetahui faktor interaksi interpersonal yang mempengaruhi intensi pembelian terhadap produk fashion lokal Indonesia di TikTok live stream shopping, berdasarkan teori SOR. Sampel penelitian ini adalah penonton TikTok live stream shopping produk fashion lokal Indonesia, tinggal di Jabodetabek, dan berusia 18 hingga 34 tahun. Responden berjumlah 295 dan data dianalisis menggunakan software PLS-SEM. Menurut penelitian ini, Perceived similarity berhubungan positif dengan Swift guanxi. Selain itu, Perceived similarity dan Perceived responsiveness berhubungan positif dengan Initial Trust. Swift guanxi dan Initial Trust berhubungan positif dengan Purchase Intention. Selain itu, swift guanxi memiliki peran mediasi terhadap Perceived similarity pada Purchase Intention. Terakhir, Initial Trust secara positif memediasi efek Perceived responsiveness dan Perceived similarity terhadap Purchase Intention.
References
Arndt, A. D., Karande, K., & Glassman, M. (2016). How context interferes with similarity-attraction between customers and service providers. Journal of Retailing and Consumer Services, 31, 294-303. https://doi.org/10.1016/j.jretconser.2016.04.014
Chen, H., Zhang, S., Shao, B., Gao, W., & Xu, Y. (2022). How do interpersonal interaction factors affect buyers' purchase intention in live stream shopping? The mediating effects of swift guanxi. Internet Research, 32(1), 335-361. https://doi.org/10.1108/INTR-05-2020-0252
Chen, J., & Liao, J. (2022). Antecedents of viewers’ live streaming watching: a perspective of social presence theory. Frontiers in Psychology, 13. https://doi.org/10.3389%2Ffpsyg.2022.839629
Cheng, X., Gu, Y., & Shen, J. (2019). An integrated view of particularized trust in social commerce: An empirical investigation. International Journal of Information Management, 45, 1-12. https://doi.org/10.1016/j.ijinfomgt.2018.10.014
Dimoka, A., Hong, Y., & Pavlou, P. A. (2012). On product uncertainty in online markets: Theory and evidence. MIS Quarterly, 395-426. https://doi.org/10.2307/41703461
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer–seller relationships. Journal of marketing, 61(2), 35-51. https://doi.org/10.1177/002224299706100203
Filieri, R., McLeay, F., Tsui, B., & Lin, Z. (2018). Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services. Information & management, 55(8), 956-970. http://dx.doi.org/10.1016/j.im.2018.04.010
Gao, W., Jiang, N., & Guo, Q. (2023). How do virtual streamers affect purchase intention in the live streaming context? A presence perspective. Journal of Retailing and Consumer Services, 73, 103356. https://doi.org/10.1016/j.jretconser.2023.103356
Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737. https://doi.org/10.1016/S0305-0483(00)00021-9
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424. https://doi.org/10.1016/j.omega.2004.01.006
Ginee. (2021, Nov 9). Pengguna TikTok Indonesia Gempar, Potensi Cuan Menggelegar!
https://ginee.com/id/insights/pengguna-tiktok/
Globe Newswire. (2023, June 26). Indonesia Social Commerce Market Report 2022-2028 - Social Commerce Startups are Looking to Make Products More Affordable for Consumers in Tier II and Tier III Cities. Globe Newswire. https://www.globenewswire.com/en/newsrelease/2022/05/12/2441816/28124/en/Indonesia-Social-Commerce-Market-Report-2022-2028-Social-Commerce-Startups-are-Looking-to-Make-Products-More-Affordable-for-Consumers-in-Tier-II-and-Tier-III-Cities.html
Gupta, P., Yadav, M. S., & Varadarajan, R. (2009). How task-facilitative interactive tools foster buyers’ trust in online retailers: a process view of trust development in the electronic marketplace. Journal of Retailing, 85(2), 159-176. https://doi.org/10.1016/j.jretai.2009.02.001
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook . Springer Nature.
Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling. Sage Publications.
Hamilton, W. A., Garretson, O., & Kerne, A. (2014). Streaming on twitch: fostering participatory communities of play within live mixed media. In Proceedings of The SIGCHI Conference on Human Factors in Computing Systems (pp. 1315-1324). https://doi.org/10.1145/2556288.2557048
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246-259. https://doi.org/10.1016/j.elerap.2012.12.003
Hussain, R., & Ali, M. (2015). Effect of store atmosphere on consumer purchase intention. International Journal of Marketing Studies, 7(2). https://dx.doi.org/10.2139/ssrn.2588411
Jahng, J., Jain, H., & Ramamurthy, K. (2007). Effects of interaction richness on consumer attitudes and behavioral intentions in e-commerce: some experimental results. European Journal of Information Systems, 16(3), 254-269. https://doi.org/10.1057/palgrave.ejis.3000665
Jiang, C., Rashid, R. M., & Wang, J. (2019). Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions. Journal of Retailing and Consumer Services, 51, 263-270. https://doi.org/10.1016/j.jretconser.2019.06.007
Kemp, S. (2023, Feb 7). DIGITAL 2023: INDONESIA. Data Reportal. https://datareportal.com/reports/digital-2023-indonesia
Lee, L. W., Tang, Y., Yip, L. S., & Sharma, P. (2018). Managing customer relationships in the emerging markets–guanxi as a driver of Chinese customer loyalty. Journal of business research, 86, 356-365. https://doi.org/10.1016/j.jbusres.2017.07.017
Lin, J., Li, L., Yan, Y., & Turel, O. (2018). Understanding Chinese consumer engagement in social commerce: The roles of social support and swift guanxi. Internet Research, 28(1), 2-22. https://doi.org/10.1108/IntR-11-2016-0349
Liu, H., Chu, H., Huang, Q., & Chen, X. (2016). Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce. Computers in Human Behavior, 58, 306-314. https://doi.org/10.1016/j.chb.2016.01.012
Malhotra, N. K. (2019). Marketing Research: An Applied Orientation, Global Edition (7th edition). Pearson.
Marsden, P. (2009). Top social commerce survey findings. Digital Wellbeing. https://digitalwellbeing.org/top-social-commerce-survey-findings-ripple6/
Meng, P. W. (2020, Jan). Deloitte Consumer Insights: Dawn of the digital age in Indonesia. Deloitte. https://www2.deloitte.com/id/en/pages/consumer-business/articles/consumer-insights-id-2020.html
Mukherjee, D. (2023, May 27). Product Knowledge in Retail: Importance, Types, Training, and Improvements. Shopify. https://www.shopify.com/id/retail/product-knowledge
Nagel, D. M., Giunipero, L., Jung, H., Salas, J., & Hochstein, B. (2021). Purchaser perceptions of early phase supplier relationships: The role of similarity and likeability. Journal of Business Research, 128, 174-186. https://doi.org/10.1016/j.jbusres.2021.01.026
Ninja Xpress Blog. (2023, Jan 23). Live Selling 2023: Trend, Tantangan, Semua Yang Perlu Kamu Ketahui!. Ninja Xpress Blog. https://blog.ninjaxpress.co/trend-live-selling-2023/
Ou, C. X., Pavlou, P. A., & Davison, R. M. (2014). Swift guanxi in online marketplaces: The role of computer-mediated communication technologies. MIS quarterly, 38(1), 209-230. http://dx.doi.org/10.25300/MISQ/2014/38.1.10
Park, M., & Yoo, J. (2020). Effects of perceived interactivity of augmented reality on consumer responses: A mental imagery perspective. Journal of Retailing and Consumer Services, 52, Article 101912. https://doi.org/10.1016/j.jretconser.2019.101912
Rashid, R. M., Pitafi, A. H., Qureshi, M. A., & Sharma, A. (2022). Role of social commerce constructs and social presence as moderator on consumers' buying intentions during COVID-19. Frontiers in Psychology, 13, 88. http://dx.doi.org/10.3389/fpsyg.2022.772028
Safari, A., Thilenius, P., & Hadjikhani, A. (2013). The impact of psychic distance on consumers' behavior in international online purchasing. Journal of International Consumer Marketing, 25(4), 234-249. https://doi.org/10.1080/08961530.2013.803899
Sharma, S., Singh, G., Pratt, S., & Narayan, J. (2021). Exploring consumer behavior to purchase travel online in Fiji and Solomon Islands? An extension of the UTAUT framework. International Journal of Culture, Tourism and Hospitality Research, 15(2), 227-247. https://doi.org/10.1108/IJCTHR-03-2020-0064
Shen, Y. C., Huang, C. Y., Chu, C. H., & Liao, H. C. (2010). Virtual community loyalty: An interpersonal-interaction perspective. International Journal of Electronic Commerce, 15(1), 49-74. https://doi.org/10.2753/JEC1086-4415150102
Stouthuysen, K., Teunis, I., Reusen, E., & Slabbinck, H. (2018). Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience☆. Electronic Commerce Research and Applications, 27, 23-38. https://doi.org/10.1016/j.elerap.2017.11.002
Sun, Y., Shao, X., Li, X., Guo, Y., & Nie, K. (2019). How live streaming influences purchase intentions in social commerce: An IT affordance perspective. Electronic commerce research and applications, 37, Article 100886. https://doi.org/10.1016/j.elerap.2019.100886
Wongkitrungrueng, A., & Assarut, N. (2020). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of business research, 117, 543-556. https://doi.org/10.1016/j.jbusres.2018.08.032
Wongkitrungrueng, A., Dehouche, N., & Assarut, N. (2020). Live streaming commerce from the sellers’ perspective: implications for online relationship marketing. Journal of Marketing Management, 36(5-6), 488-518. https://doi.org/10.1080/0267257X.2020.1748895
Xiang, L., Zheng, X., Lee, M. K., & Zhao, D. (2016). Exploring consumers’ impulse buying behavior on social commerce platform: The role of parasocial interaction. International Journal of Information Management, 36(3), 333-347. https://doi.org/10.1016/j.ijinfomgt.2015.11.002
Xin, K. K., & Pearce, J. L. (1996). Guanxi: Connections as substitutes for formal institutional support. Academy of Management Journal, 39(6), 1641-1658. https://doi.org/10.5465/257072
Zhou, W., Dong, J., & Zhang, W. (2022). The impact of interpersonal interaction factors on consumers’ purchase intention in social commerce: a relationship quality perspective. Industrial Management & Data Systems, (ahead-of-print). https://doi.org/10.1108/IMDS-06-2022-0392
Recommended Citation
Talitha, Moza Abel and Irianty, Ira
(2025)
"The Effect of Interpersonal Interaction Factors on Buyers Purchase Intention in TikTok Livestreaming of Local Fashion Product,"
ASEAN Marketing Journal: Vol. 17:
No.
2, Article 6.
DOI: 10.7454/amj.v17i2.1272
Available at:
https://scholarhub.ui.ac.id/amj/vol17/iss2/6

