December
Research Articles
Value Added Service and Service Quality from the Customer’s Perspective: An Empirical Investigation in Thai Telecommunication Industry
Saowanee Srikanjanarak, Azizah Omar, and T Ramayah
https://doi.org/10.21002/amj.v1i2.1982
‘Initiative-Decision’ Typology of New Product Launching (NPL) into Local Market: Toward Interaction Mechanism
Firmanzah Firmanzah
https://doi.org/10.21002/amj.v1i2.1983
Employee participation in the private sector in Malaysia: The Applicability of Favourable Conjunctures Model
Balakrishnan Parasuraman, Di Kelly, and Balan Rathakrishnan
https://doi.org/10.21002/amj.v1i2.1984
Performance Evaluation of Public Services:
A Development of Public Services Quality Measurement
and Customer Satisfaction Model on Three Cities in Java
Gita Gayatri, Rifelly Dewi Astuti, Fanny Martdianty, and Sri Daryanti
https://doi.org/10.21002/amj.v1i2.1985
