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Abstract

This research it’s based on the intern study that beginner exporters were still do not understand about international trade risks and the mitigation. It has needed the role of freight Forwarder Company to assist in the delivery of export goods and get a guarantee for that delivery. MSA Cargo is a company bases in courier services for domestic and overseas, move fast-move safe is a work tenet in MSA Cargo. MSA Cargo do some innovation in export handling services by adding a risk analysis as well as mitigation to realize that tenet. This study told about the flow of risk management analysis and MSA Kargo’s role in mitigating the risk and mechanism for claims if there is a loss of export shipment. This research used descriptive-qualitative methode.The case was analysis of risk and export goods insurance claims via air by MSA Kargo as a company with the services which designated by exporter as their tenet. Results of this study can be concluded that the risks of export goods delivery were risk of payment and delivery.Risk mitigation analysis conducted MSA carried out through four stages: hazard identification, risk assessment, risk management and risk communication.The mechanism for exporter claims wasonly there is damage or loss of export goods delivery and then will be forwarded to the MSA. Finally its will covered by the insurance company as an insurer. The researcher gives suggestion to add context of buyer on risk analysis to prevent non-payment, MSA Kargo should empasizes the danger that could happen if it doesn’t mitigate early so the undesirable thing can not happen in the future.

Bahasa Abstract

Penelitian ini dilatar belakangi oleh penemuan studi lapangan bahwa ekspotir pemula masih banyak yang tidak mengerti tentang risiko perdagangan internasional beserta mitigasinya. Sehingga dibutuhkan peran perusahaan freight forwarder untuk membantu pelaksanaan pengiriman barang ekspor supaya eksportir pemula tidak kesulitan dan mendapatkan jaminan atas pengiriman barang ekspornya. PT MSA Kargo adalah perusahaan bergerak dibidang jasa pengiriman barang dalam-maupun luar negeri yang mempunyai prinsip kerja move fast-move save. Bentuk perwujudan prinsip kerja tersebut adalah PT MSA Kargo melakukan inovasi produk jasa ekspor handling dengan menambahkan analisis risiko beserta mitigasinya. Hasil penelitian meliputi risiko yang muncul dalam pengiriman barang ekspor ada dua yaitu risiko pembayaran dan risiko pengiriman; analisis mitigasi risiko yang dilakukan MSA dilakukan melalui empat tahapan (identifikasi bahaya, penilaian risiko, manajemen risiko, dan komunikasi risiko); mekanisme klaim dilakukan saat eksportir melayangkan surat klaim kepada MSA yang akan diteruskan dan diurus oleh MSA kepada pihak perusahaan asuransi sebagai penanggung. Saran dari penelitian yaitu menambahkan konteks buyer pada analisis risiko untuk mencegah non-payment, dalam proses komunikasi risiko hendaknya MSA lebih bisa mempengaruhi eksportir untuk melakukan cover menyeluruh supaya MSA bisa melakukan pencegahan maksimal dan eksportir tidak rugi besar serta kredibilitas MSA akan tetap aman dimata konsumen.

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