Abstract
Evaluation of services of Electronic Annual Tax Return is conducted to determine the quality of services of Electronic Annual Tax Return. This is done by using the five Service Quality (SERVQUAL) dimensions which are tangibles, realibility, responsiveness, assurance and empathy. The result of the research and analysis of Evaluation of services of Electronic Annual Tax Return concluded that Taxpayers are satisfied with the quality of Electronic Annual Tax Return. Advices given to the djponline.pajak.go.id websites is it should be more attentive to the needs of the Taxpayers. Djponline.pajak.go.id websites should not only pay attention to the functions but also increased trust amoung Taxpayers toward djponline.pajak.go.id websites.
Bahasa Abstract
Evaluasi layanan SPT Tahunan Elektronik dilakukan untuk mengetahui kualitas pelayanan SPT Tahuanan Elektronik dengan menggunakan pendekatan konsep Service Quality (SERVQUAL) yaitu melalui dimensi tangibles, realibility, responsiveness, assurance dan empathy. Hasil penelitian dan analisis yang telah peneliti lakukan mengenai Evaluasi Layanan SPT Tahunan Elektronik, dapat ditarik kesimpulan Wajib Pajak “PUAS” dengan kualitas pelayanan SPT Tahunan Elektronik. Saran yang diberikan adalah situs djponline.pajak.go.id dibuat lebih memperhatikan kebutuhan Wajib Pajak. Dimana Situs djponline.pajak.go.id yang bagus tidak hanya memperhatikan fungsi tapi juga dapat meningkatkan kepercayaan terhadap layanan djponline.pajak.go.id.
Recommended Citation
Kasim, Elsie Sylviana and Nur, Titin Fachriah
(2016)
"EVALUASI SPT TAHUNAN ELEKTRONIK,"
Jurnal Vokasi Indonesia: Vol. 4:
No.
1, Article 5.
DOI: 10.7454/jvi.v4i1.1095
Available at:
https://scholarhub.ui.ac.id/jvi/vol4/iss1/5
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