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Abstract

Employee accountability is significant for every organization. Even though leaders are regarded as essential to increasing employee accountability, the mechanism by which leaders influence employee accountability has not yet been researched comprehensively. Employing the social information processing theory, this study argues that leader humility influences employee accountability through psychological safety, and moderated by formalization. Data collection was carried out by convenience sampling using the time-lagged data collection method from 279 employees in a state-owned company in Indonesia. Accountability, leader humility, psychological safety, and formalization scales were used to measure the variables in this study.This model predicted 38% of the variance of employee accountability, and results of analysis using the Hayes' PROCESS Macro Model 14 show: (1) Leader humility relates directly and positively with employee accountability (2) psychological safety mediates the positive relationship between leader humility and employee accountability; (3) the indirect effect of leader humility on employee accountability is strengthened when formalization increases. The result of this study demonstrates that a leader’s character and formalization in the organizations are the keys to build employee accountability.

Bahasa Abstract

Employee accountability merupakan variabel penting dalam organisasi. Meskipun pemimpin dianggap penting untuk meningkatkan akuntabilitas pegawai, mekanisme hubungan antara kerendah hatian pemimpin dan akuntabilitas belum diteliti secara komprehensif. Dengan teori social information processing, penelitian ini berpendapat bahwa kerendah hatian pemimpin mempengaruhi akuntabilitas melalui keamanan psikologis, dimoderatori oleh formalisasi. Pengumpulan sampel data dilakukan secara convenience dengan metode pengumpulan data time-lagged dari 279 karyawan di sebuah perusahaan milik negara di Indonesia. Skala akuntabilitas, leader humility, psychological safety, dan formalisasi digunakan untuk mengukur variabel dalam penelitian ini. Model ini memperkirakan 38% varians akuntabilitas, dan hasil analisis menggunakan Hayes' PROCESS Macro Model 14 menunjukkan: (1) Kerendah hatian pemimpin berhubungan langsung dan positif dengan akuntabilitas (2) Keamanan psikologis memediasi hubungan positif antara kerendah hatian pemimpin dan akuntabilitas; (3) pengaruh tidak langsung dari kerendah hatian pemimpin terhadap akuntabilitas diperkuat ketika formalisasi meningkat. Hasil penelitian ini menunjukkan bahwa karakter seorang pemimpin dan formalisasi di setiap organisasi merupakan kunci untuk membangun akuntabilitas.

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