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Abstract

With the intensified focus on information and communication technology (ICT) as a driver of the Malaysian economy, pressure will increase on the recruitment and retention of ICT employees. However, work overload and conflict with family roles may lead to a higher level of turnover intention among ICT employees. The objective of this study is to investigate the predicting effects of all forms of work-family conflict (time-based, strain-based and behavior-based) on turnover intentions. This quantitative cross-sectional study utilizes primary data collected from 200 employees from ICT companies in the Klang valley using purposive sampling. Various statistical analyses such as correlation and multiple regression analyses were conducted to analyze the collected data with the SPSS statistical package. The findings indicate that all forms of work to family conflict and family to work conflict had effect on turnover intentions except for time-based form of family to work conflict (TFWC). This study has significance for the management of ICT companies in Malaysia as it provides human resource managers with a better understanding of their employees needs in order to devise better strategies to reduce turnover rate. This study also addressed some limitations, implications and recommendations for future research.

Bahasa Abstract

Dengan fokus intensif pada teknologi informasi dan komunikasi sebagai penggerak ekonomi Malaysia, tekanan akan meningkat pada perekrutan dan retensi pekerja-pekerja dalam bidang teknologi informasi dan komunikasi. Namun, beban kerja yang berlebihan dan konflik dengan peranan keluarga akan menyebabkan peningkatan niat pusing ganti di kalangan pekerja-pekerja teknologi informasi dan komunikasi. Tujuan dari penelitian ini adalah untuk menyelidiki efek prediksi dari semua bentuk konflik pekerjaan-keluarga (berasaskan waktu, berasaskan ketegangan dan berasaskan perilaku) pada niat pusing ganti. Kajian kuantitatif keratan lintang ini menggunakan data primer yang dikumpulkan dari 200 pekerja-pekerja dari perusahaan teknologi informasi dan komunikasi di lembah Klang, Malaysia dengan menggunakan persampelan bertujuan. Berbagai analisis statistik seperti analisis korelasi dan regresi berganda dilakukan untuk menganalisis data yang dikumpulkan dengan paket statistik SPSS. Hasil kajian menunjukkan bahawa semua bentuk konflik pekerjaan ke keluarga dan konflik keluarga ke pekerjaan berpengaruh pada niat pusing ganti kecuali bentuk konflik keluarga ke pekerjaan berasaskan waktu (TFWC). Studi ini memiliki arti penting bagi manajemen perusahaan teknologi informasi dan komunikasi di Malaysia atas memberikan pemahaman yang lebih baik kepada manajer sumber daya manusia tentang keperluan pekerja mereka untuk merancang strategi yang lebih baik untuk mengurangi niat pusing ganti. Penelitian ini juga membahas beberapa keterbatasan, implikasi dan rekomendasi untuk penelitian masa depan.

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