Causes, Effects, and Remedies in Conflict Management

Authors

Kamran Khan, Asst Prof of Marketing, Management and Supply Chain Department at KASB Institute of Technology, Karachi, PakistanFollow
Syed Karamatullah Hussainy, Associate Professor and Director Research at KASB Institute of Technology, Karachi, PakistanFollow
Yumna Iqbal, Research Scholar at KASB Institute of Technology, Karachi, PakistanFollow

Abstract

While workplace conflicts have been widely studied in the literature, this research provides a holistic view of the causes and effects of such, and how managers or a management can resolve the conflicts among their teams and organization through a detailed, multidimensional framework carried out on one of the biggest textile firms of Pakistan. With an initial sample of 145 respondents, 37 questionnaires were dropped because of invalid and incomplete answers; therefore, the study was carried out on 108 respondents. Conflicts are a part of human nature, but management should play an important role in dealing with these issues, as there can be enormous chances of conflicts due to a diverse workforce. Conflict also results in poor work performance and low productivity; therefore, it’s suggested to create teams or groups which may encourage a competitive culture in the organization. Additionally, a few remedies are identified, which may resolve some issues; managers must look at those techniques for a better culture.

Recommended Citation

Khan, Kamran; Hussainy, Syed Karamatullah; and Iqbal, Yumna (2016) "Causes, Effects, and Remedies in Conflict Management," The South East Asian Journal of Management: Vol. 10: No. 2, Article 4.
DOI: 10.21002/seam.v10i2.7733
Available at: https://scholarhub.ui.ac.id/seam/vol10/iss2/4