Abstract

Rumah sakit berupaya menciptakan mutu pelayanan yang terbaik sebagai salah satu faktor penentu citra di masyarakat. Perilaku caring perawat meru- pakan salah satu indikator mutu pelayanan yang diterima oleh masyarakat. Tujuan penelitian ini untuk mengetahui faktor-faktor yang memengaruhi persepsi pasien terhadap perilaku caring perawat di Rumah Sakit Ichsan Medical Centre Bintaro dengan desain potong lintang. Populasi adalah pasien rawat inap dengan pengambilan sampel random sampling sebesar 93. Data dianalisis dengan univariat sampai bivariat dengan analisis kai kuadrat. Hasil penelitian menunjukkan faktor yang berhubungan dengan persepsi pasien yang menjalani perawatan di rawat inap Rumah Sakit Ichsan Medical Centre Bintaro adalah kebutuhan caring (nilai p = 0,001) dan perilaku caring perawat (nilai p = 0,006). Terpenuhinya kebutuhan caring dan perbaikan perilaku caring perawat akan menjadikan persepsi pasien menjadi positif selama rawat inap. The hospital strives to create the best quality of service as a determining factor for the image in society. Nurse caring behavior is one indicator of the quality of service received by the public. The purpose of this study was to determine the factors that influence patient perception to nurse caring behaviors in Ichsan Medical Centre Hospital Bintaro with cross sectional design. The population was inpatients with sampling random sampling of 93. Data were analyzed by univariate and bivariate by chi-square analysis. The results showed that associated factors with the perception of patients undergoing inpatient treatment at Ichsan Medical Centre Hospital Bintaro is caring needs (p value = 0.001) and the nurse caring behaviors (p value = 0.006). The fulfillment needs of caring and repair will make the nurse caring behaviors the perception become positive patients during hospitalization.

References

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