"Perbandingan Tingkat Kepuasan Kerja Perawat dan Kepuasan Pasien" by Jamilla Upik Noras and Ratu Ayu Dewi Sartika
 

Abstract

Perawat adalah ujung tombak pemberi pelayanan langsung pada pasien selama 24 jam. Tujuan penelitian adalah untuk membandingkan tingkat kepuasan kerja perawat dengan kepuasan pasien terhadap pelayanan keperawatan kelas 3 di Rumah Sakit Umum Pusat (RSUP) X Jakarta. Penelitian ini bersifat deskriptif dengan desain studi cross sectional, pendekatan kuantitatif dan kualitatif. Populasi adalah seluruh perawat yang bertugas sebagai pelaksana keperawatan kelas 3 sebanyak 40 orang ser- ta pasien yang dirawat di ruang rawat inap kelas 3 sebanyak 120 orang. Pengambilan sampel dilakukan secara purposive sampling sesuai dengan kriteria inklusi dan ekslusi. Hasil pengukuran kuantitatif menunjukkan bah- wa tingkat kepuasan kerja perawat pelaksana di kelas 3 dikategorikan “ren- dah”, (22,5%) sedangkan tingkat kepuasan pasien terhadap layanan keperawatan sebesar 85,0% (nilai p > 0,05). Ketidakpuasan kerja perawat yang tinggi tidak berdampak pada kepuasan pasien terhadap pelayanan keperawatan. Untuk perbaikan ketidakpuasan kerja perawat, manajemen rumah sakit sebaiknya meninjau kembali kebijakan tentang pakaian dinas, menu makanan pada saat jaga, dan merancang kamar ganti perawat. Selain itu, perlu dilakukan perhitungan jasa pelayanan perawat dengan memperhatikan risiko keterpaparan terhadap penyakit. Supervisor diharapkan dapat lebih membuka diri untuk mendengarkan masalah yang dihadapi perawat pelaksana melalui komunikasi dan hubungan interpersonal secara informal.

Nurses are front liner in providing nursing services directly to customers for 24 hours. The purpose of this study was to compare the level of job sa- tisfaction of nurses to patient satisfaction in the third class departement in general hospital of Jakarta. This study was a cross sectional study designed with quantitative and qualitative approaches. The study population was all nurses who served as executive nurses (40 nurses) and patients treated in the inpatient (120 patients). Sampling was conducted purposively according to inclusion and exclusion criteria. The results of quantitative measurements showed that the level of job satisfaction of nurses categorized as “low” (22,5%), while the level of patient satisfaction on nursing service at 85,0% (p value > 0,05). The high job dissatisfaction of nurses had no impact on patient satisfaction. To decrease the job dissatisfaction of nurses, hospital management should review the policy on official clothing, meals at the guard, and design the locker room of nurses. It also performed the cal- culation of nursing services with the risk of exposure to disease and supervisors more open to listen the problems faced by nurses with communication and informal interpersonal relationships.

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