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Jurnal Administrasi Bisnis Terapan (JABT)

Abstract

The Government of the Republic of Indonesia has established several business units in the form of State-Owned Enterprises (BUMN) and Regional-Owned Enterprises (BUMD). The management of BUMN and BUMD is the government's effort to directly control the business sectors which are very influential on the economy. To develop BUMN and BUMD, the government continuously conducts revitalization of business entity management, including in the administration sector. Good administration management is the key to success of BUMN and BUMD in order to become an institution that is able to develop. PD Pasar Jaya is one of the DKI Jakarta Province Regional-Owned Enterprises (BUMD) established based on the Decree of the Governor of the Special Capital Region of Jakarta Number: lb.3 / 2/15/66 on December 24, 1966 and ratified by the Minister of Home Affairs on December 23, 1967, with the task of carrying out public services in the field of market area management, fostering market traders, helping to stabilize prices, and the smooth distribution of goods and services (http://pasarjaya.co.id/about/detail/Tentang-Kami). To support the smooth management of administration in PD Pasar Jaya, PD Pasar Jaya management prepares a good correspondence administration system. Researchers see in the administration system correspondence there are several attributes that can be seen its influence in the overall process. The researcher uses the service elements formulated by Parahsuraman, namely RATER (Reliability, Assurance, Tangible, Empathy, and Responsive). The researcher hopes to provide an analysis in the form of recommendations for elements that need to be prioritized and improved so that correspondence services can run even better.

References

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