•  
  •  
 

Abstract

The Government of the Republic of Indonesia has established several business units in the form of State-Owned Enterprises (BUMN) and Regional-Owned Enterprises (BUMD). The management of BUMN and BUMD is the government's effort to directly control the business sectors which are very influential on the economy. To develop BUMN and BUMD, the government continuously conducts revitalization of business entity management, including in the administration sector. Good administration management is the key to success of BUMN and BUMD in order to become an institution that is able to develop. PD Pasar Jaya is one of the DKI Jakarta Province Regional-Owned Enterprises (BUMD) established based on the Decree of the Governor of the Special Capital Region of Jakarta Number: lb.3 / 2/15/66 on December 24, 1966 and ratified by the Minister of Home Affairs on December 23, 1967, with the task of carrying out public services in the field of market area management, fostering market traders, helping to stabilize prices, and the smooth distribution of goods and services (http://pasarjaya.co.id/about/detail/Tentang-Kami). To support the smooth management of administration in PD Pasar Jaya, PD Pasar Jaya management prepares a good correspondence administration system. Researchers see in the administration system correspondence there are several attributes that can be seen its influence in the overall process. The researcher uses the service elements formulated by Parahsuraman, namely RATER (Reliability, Assurance, Tangible, Empathy, and Responsive). The researcher hopes to provide an analysis in the form of recommendations for elements that need to be prioritized and improved so that correspondence services can run even better.

References

Arifin, Zaenal & Mustakim. (2005). Bahasa Indonesia bagi Sekretaris. Jakarta: PT Gramedia Widiasarana Indonesia. Darmanto. (2014). Dasar-Dasar Kesekretarisan. Cetakan Ke-1. Edisi Ke-2. Tangerang Selatan: Universitas Terbuka. Finoza, Lamuddin. (2005). Seri Korespondensi 1 Aneka Surat Sekretaris dan Bisnis Indonesia. Edisi Revisi. Jakarta: Diksi Insan Mulia. Gaol, CHR. Jimmy L..(2015). Keandalan dan Sukses Sekretaris Perusahaan dan Organisasi. Cetakan Ke-1. Jakarta: PT Elex Media Komputindo. Habiby, Wahdan Najib. (2017). Statistika Pendidikan. Surakarta: Muhammadiyah University Press. Hamid, Sanusi. (2014). Manajemen Sumber Daya Manusia Lanjutan. Yogyakarta: Deepublish. Purwanto, Djoko. (2016). Komunikasi Bisnis. Edisi Ke-3. Jakarta: Erlangga. Romli, Khomsahrial. (2014). Komunikasi Organisasi Lengkap. Edisi Revisi. Jakarta: PT Grasindo. Sedianingsih, Farida Mustikawati, & Nieke P. Soetanto. (2014). Teori dan Praktik Administrasi Kesekretarisan. Jakarta: Kencana. Simamora, Bilson. (2008). Panduan Riset Perilaku Konsumen. Cetakan Ke-3. Jakarta: PT Gramedi Pustaka Utama. Tjiptono, Fandy. (2008). Service Management: Mewujudkan Layanan Prima. Edisi Ke-2. Yogyakarta: Andi. Umar, Husein. (2003). Metode Riset Bisnis. Cetakan Ke-2. Jakarta: PT Gramedia Pustaka Utama. Wardana, Fikri C.. (2006). Cara Mudah Menjadi Salesman Idola. Jakarta: PT Elex Media Komputindo. Windasuri, Heria, Hyacintha Susanti, & BusinessGrowth Team. (2017). Excelent Service: The Secrets of Building a Service Organization. Cetakan Ke-1. Jakarta: PT Gramedia Pustaka Utama. (edit manual). Berita Jakarta. (2016, Juni 13). Warga Gondangdia Antusias Membeli Kebutuhan di Operasi Pasar. http://www.beritajakarta.id/potret/album/2 925/Warga-Gondangdia-Antusia -Membeli-Kebutuhan-di-Operasi-Pa sar#.WulmmaSFPX4 Bisnis Tempo. (2017, Desember 20). BI Ekonomi Kreatif Pariwisata Bakal Menopang Pertumbuhan Jakarta. https://bisnis.tempo.co/read/1039910/biekonomi-kreatif-pariwisata-bakalmenopang-pertum buhan -jakarta. 6 Desember 2017 Housing Estate. (2017, Agustus 16). Setelah TOD Stasiun Perumnas Kembangkan TOD Pasar. http://www.hous ingestate.com/read/2017/08/16/setelah-todstasiun-perumnas-kembang kan-tod-pasar/ KBBI. (2018, Maret 9). Kelola. https://kbbi.web.id/kelola KBBI. (2018, Maret 9). Pegawai. https://kbbi.web.id/pegawai Kumparan. (2017, November 8). Sepinya Pusat Batu Akik Pasar Rawa Bening. https://kumparan.com/ratmiadewi/sepinya-pusat-batu-akik-pasar-rawabening Okezone. (2017, November 22). Pemprov DKI Minta PT KAI Ikut Menata Kawasan Tanah Abang. https://economy.okezone.com /read/2017/11/22/320/1818472/pemprovdki-minta-pt-kai-ikut-menata-kawasantanah -abang Pasar Jaya. (2018, Maret 7). Tentang Kami. http://pasarjaya.co.id/about/detail/Tentang -Kami Pasar Jaya. (2018, Maret 20). Sejarah Singkat Perusahaan. http://pasarjaya.co.id/about/detail /Sejarah-Singkat-Perusahaan, Pasar Jaya. (2018, Maret 20). Visi dan Misi. http://pasarjaya.co.id/ about/detail/V-i-s-i- -&--M-i-s-i, Pasar Jaya. Struktur Organisasi. Diunduh pada 20 Maret 2018 pukul 13.20, dari http://pasarjaya.co.id/about/detail/Organis asi, Pos Kota News. (2013, Januari 13). Pasar Koja Baru Siap Saingin Senen Blok M. http://poskotanews.com/2013 /01/15/pasar-koja-baru-siap-sainginsenen-blok-m/ SIPAS. (2018, April 28). SIPAS. https://www.sipas.id/ Smart Statistik. (2018, April 21). Cara Membuat Data Menjadi Valid di SPSS. http://smartstatistik-indonesia.co.id/caramembuat-data-menjadi-valid-di-spss/ The Jakarta Pos. (2017, Mei 12). Jakpost Guide to Pasar Mayestik. http://www.thejakartapost.com/travel/201 7 /05/12/jakpost-guide-to-pasarmayestik.html Surat Keputusan Direksi PD Pasar Jaya No. 33 Tahun 2016. Surat Keputusan Direksi PD Pasar Jaya No. 217 Tahun 2016. Pedoman SOP, Administrative, and Clerical PD Pasar Jaya, Menurut Peraturan Direksi PD Pasar Jaya DKI Jakarta No. 361 Tahun 2006 Tentang Tata Naskah Dinas di Lingkungan PD Pasar Jaya.

Download

Share

COinS