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Abstract

Penelitian ini berbentuk penelitian deskriptif yang mengkaji masalah pelaksanaan program Jaminan Sosial Tenaga Kerja (Jamsostek) sebagai hak karyawan. Penelitian ini bertujuan mengetahui tingkat kepuasan karyawan yang bermukim di desa Mulyorejo, sebuah desa industri, dalam pelayanan Jamsostek khususnya Jaminan Pemeliharaan Kesehatan, Jaminan Kecelakaan Kerja, dan Jaminan Kematian. Sampel penelitian terdiri dari 70 keluarga karyawan peserta Jamsostek. Data dikumpulkan dengan menggunakan kuesioner dan dianalisis dengan menggunakan statistik deskriptif. Tingkat kepuasan karyawan diukur dengan skala likert. Hasil penelitian menyimpulkan, secara umum pelayanan Jamsostek belum memuaskan. Sosialisasi belum memuaskan karyawan. Dari tiga pelayanan yang diteliti, hanya satu yang memuaskan, yaitu Jaminan Kematian, sedangkan pelayanan Jaminan Pemeliharaan Kesehatan dan Jaminan Kecelakaan Kerja kurang memuaskan. Pelayanan administrasi ternyata lebih buruk daripada pelayanan teknis.

This research is descriptive study which reviewing problem of social securities program implementation as employee’s right. The objective of this study is to examine the employee satisfaction level who live in Mulyorejo, an industral village, in social security services particulary health insurance, accident insurance, and death benefit. Research sample involved 70 employee’s families as social security member. Research data was collected by questionaires and analysed by descriptive statistic. Satisfaction level of employee measured by likert scale. This research have led to some discoveries: generally, social security services has not satisfying the members. The program socialization has not been made employee satisfied. Only death benefit among other services that given satisfying service. Health insurance and accident insurance did not quite satisfying. Finally, administration service was really worse than technical service.

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