Background: This study explores and assesses the knowledge, perceptions, and attitudes of mainstream workers during the COVID-19 pandemic in the Ha’il Region, Kingdom of Saudi Arabia.

Methods: Using convergent parallel mixed-methods design, 502 frontline workers were enlisted via snowball and purposive sampling. Descriptive statistics and thematic analysis were used to analyze the quantitative and qualitative data, respectively.

Results: There is a well-prepared response to COVID-19, namely, a commendable knowledge, attitude, and practices (KAP) gap documented in reliable information concerning the virus, specifically, awareness that COVID-19 can be a potentially fatal disease (100%); that droplets from infected people (29.8%) can spread the disease; and taking actions to prevent the spread of COVID-19 in the community can save their lives. Four themes and three subthemes yielded: (1) actual, tangible knowledge with subtheme pieces of information; (2) the extent of danger with subtheme uncertainties; (3) precautionary measures; and (4) a yearning to know more, with the subtheme of novel information.

Conclusions: Communication among health authorities and at-risk individuals in response to COVID-19 must be facilitated. This is to support those in the healthcare industry in shaping an intervention strategy that emphasizes both preparation and protection.


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