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Abstract

Indonesia's ranking in the 2021 Global Innovation Index, which ranks 87th out of 132 countries, shows that efforts to increase innovation are still needed. Various Ministries in Indonesia annually hold innovation competitions for the units under them to encourage quality improvement and familiarize the best practice culture for public service providers. This study aims to analyze the effect of regulatory focus, inclusive leadership, and perceived organizational support on innovative work behavior of employees at the Head Office of the Directorate General of Revenue (DGT) mediated by work engagement. The data collection method used a questionnaire given to 308 respondents online and processed using Structural Equation Modeling. The results of the study show that Promotion Focus, Prevention Focus, and Perceived Organizational Support have a positive effect on Work Engagement. Work Engagement also mediates these three variables on Innovation Work Behavior. However, Inclusive Leadership has no effect on Work Engagement nor is it mediated by Work Engagement onInnovation Work Behavior.

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KETERBATASAN PENELITIAN

Penelitian ini mencakup pada sampel yang dilakukan

pada Kantor Pusat Direktorat Jenderal

Pendapatan di Daerah Khusus Ibukota Jakarta

yang memiliki tugas dan fungsi pada administrasi

perpajakan, sehingga hasil uji penghitungan

merupakan gambaran yang didapat dari

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Bahasa Abstract

Peringkat Indonesia dalam Global Innovation Index tahun 2021 yang menduduki peringkat ke 87 dari 132 negara menunjukkan bahwa upaya peningkatan inovasi masih diperlukan. Berbagai Kementerian di Indonesia setiap tahunnya mengadakan kompetisi inovasi bagi para unit di bawahnya untuk mendorong peningkatan kualitas dan membiasakan budaya praktik terbaik bagi para penyelenggara pelayanan publik. Penelitian ini bertujuan untuk menganalisa pengaruh regulatory focus, inclusive leadership, dan perceived organizational support terhadap innovative work behaviour pegawai Kantor Pusat Direktorat Jenderal Pendapatan (DJP) yang dimediasi oleh work engagement. Metode pengumpulan data menggunakan kuesioner yang diberikan kepada 308 responden secara daring dan diolah dengan menggunakan Structural Equation Modelling. Hasil penelitian menunjukkan bahwa Promotion Focus, Prevention Focus, dan Perceived Organizational Support berpengaruh secara positif terhadap Work Engagement. Work Engagement juga memediasi ketiga variabel tersebut terhadap Innovation Work Behavior. Namun, Inclusive Leadership tidak berpengaruh terhadap Work Engagement dan juga tidak dimediasi oleh Work Engagement terhadap Innovation Work Behavior.

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