IMPLEMENTASI SAPTA PESONA SEBAGAI UPAYA DALAM MEMBERIKAN PELAYANAN PRIMA PADA WISATAWAN DI DESA WISATA PENTINGSARI

Authors

Rahmi Setiawati, Program Pendidikan Vokasi Pariwisata, Universitas IndonesiaFollow
Pandu Siwi Tri Aji

Abstract

The application of Sapta Pesona is one of the efforts in providing excellent services to tourists, especially for tourism villages, so that the participation of the community consisting of tourism consicious groups, hoemestay owners and the government is needed. This Study aims to describe the application of Sapta Pesona in Pentingsari Village in Providing excellent service. The Concept used is excellent service, village tourism and community based tourism. The research method used was qualitative with interview, observation and literature study date collection Techniques. The result of the Tourism Village, Because the tourism village has special characteristics that can be used as a tour that is the culture and natural beauty of the village. The form of service in the form of attitudes, Attention and actions taken in tourist activities in the tourism village of Pentingsari must contain elements of Safe, Oderly , Clean, Cool, Beautiful, Friendly and Memorable for tourist by tourism businesses, among homestay owners, restaurant and centerssouvenir. So it is recommended to make guidelines used as Standard Operating Procedursr for tourism businesses that refer to Sapta Pesona so that the development of a suistainable tourism village model will be realized because the satisfaction aspects of excellent service to tourist can be realized.

References

Badudu, dan Zein, Mohammad, Sotan (2010). Efektifitas Bahasa Indonesia. Jakarta: Balai Pustaka. Ali, Lukman (2007). Kamus Lengkap Bahasa Indonseia. Surabaya: Appolo. Yoeti, Oka. (1996). Pengantar Ilmu Pawisata. Bandung: Angkasa. Suwena, I Ketut (2010). Pengetahuan Dasar Ilmu Pariwisata.Denpasar: Udayana Press. Direktur Jendral Pengembangan Destinasi Pariwisata Kementrian Pariwisata dan Ekonomi Kreatif (2012). Pedoman Kelompok Sadar Wisata. Jakarta. Departemen Kebudayaan dan Pariwisata/Indonesia (2008). Sadar Wisata dan Sapta Pesona. Jakarta Barata, Adya, Atep (2010). Dasar Dasar Palayanan Prima. Jakarta: Elex Media Komputindo Dinas Pariwisata Daerah Istimewa Yogyakarta, Desa Wisata Pentingsari, Pelopor Desa Wisata Yogyakarta, Diakses 27 Maret 2020 Gianyar Government Tourism, Pengembangan Desa Wisata, Diakses 29 Maret 2020

Recommended Citation

Setiawati, Rahmi and Aji, Pandu Siwi Tri (2020) "IMPLEMENTASI SAPTA PESONA SEBAGAI UPAYA DALAM MEMBERIKAN PELAYANAN PRIMA PADA WISATAWAN DI DESA WISATA PENTINGSARI," Jurnal Administrasi Bisnis Terapan: Vol. 2: Iss. 2, Article 6.
DOI: 10.7454/jabt.v2i2.98
Available at: https://scholarhub.ui.ac.id/jabt/vol2/iss2/6