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Abstract

The present study describes the relationships between commitment, communication, satisfaction, trust, relationship quality with suppliers, and supply-chain performance. The population of the study was manufacturing companies in Indonesia. Respondents were the chief executive officers or corporate secretaries or the designated managers involved in strategic decision making. Samples were taken by using a proportional area random sampling technique. Structural Equation Modeling (SEM) was used for analysis. Results of both direct and indirect testing of hypothesis indicated two hypotheses of positive and significant effects and nine hypotheses of positive but insignificant effects. Those hypotheses of positive and significant effects were the direct effects of trust on supply-chain performance and the direct effects of relationship quality on supply chain performance.

Bahasa Abstract

Dampak Hubungan antara Penyalur dan Produsen terhadap Kinerja Rantai Pasokan Industri Manufaktur di Indonesia. Kajian ini bertujuan untuk menggambarkan hubungan antara komitmen, komunikasi, kepuasan, kepercayaan, serta kualitas hubungan antara penyalur dan produsen dan kinerja rantai pasokan. Populasi di dalam penelitian ini adalah perusahaan-perusahaan manufaktur di Indonesia. Responden di dalam penelitian ini adalah pejabat-pejabat eksekutif tertinggi, sekretaris-sekretaris perusahaan, atau manajer-manajer yang ditunjuk dan terlibat di dalam proses pembuatan kebijakan strategis perusahaan. Sampel diambil menggunakan teknik sampel acak wilayah proporsional. Structural Equation Modeling (SEM) atau Pemodelan Persamaan Struktural digunakan di dalam analisis. Hasil dari pemeriksaan langsung atau pun tidak langsung terhadap hipotesis-hipotesis menunjukkan bahwa dua hipotesis bersifat positif dan berdampak signifikan, sedangkan sembilan hipotesis bersifat positif tetapi berdampak tidak signifikan. Dua hipotesis yang bersifat positif dan berdampak signifikan itu adalah dampak langsung dari kepercayaan terhadap kinerja alur persediaan dan dampak langsung dari kualitas hubungan antara penyalur dan produsen terhadap kinerja alur persediaan.

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