Demographic Characteristics in the Usability of the ISBN Online Service in Indonesia

Authors

Rahmi Rahmi, Department of Library and Information Science, Faculty of Humanities, Universitas Indonesia, Depok, Indonesia
Irham Hanif Nabawi, Sub Directorate of Bibliography, The National Library of Indonesia, Jalan Salemba Raya No. 28A, Jakarta, Indonesia
Hidayat Edi Pramono, Sub Directorate of Bibliography, The National Library of Indonesia, Jalan Salemba Raya No. 28A, Jakarta, Indonesia

Abstract

From 1984 until the present, the National Library of Indonesia has managed the country’s International Standard Book Number (ISBN) system. In 2017, the ISBN online service launched a single account, or access, for which each publisher could register. However, various problems still arise, among them the usability within the ISBN Online system. By collecting responses from 757 respondents who work in publishing companies, this study analyses the relationship between demographic characteristics and a user experience component: usability in the ISBN Online service. The study found five significant relationships such as (1) gender and ISBN Online service design, (2) gender and the service’s ease of use, (3) gender and satisfaction level, (4) age and the service’s ease of use, and (5) work experience and the experience of using ISBN Online. Among other demographic factors, it found that gender is effective at classifying and differentiating usability variable in the ISBN Online service.

Bahasa Abstract

Sejak tahun 1984 hingga saat ini Perpustakaan Nasional Indonesia telah mengelola International Standard Book Number (ISBN). Pada 2017, layanan online ISBN meluncurkan satu akun, atau akses, yang dapat didaftarkan oleh setiap penerbit. Namun demikian, berbagai permasalahan masih saja muncul, di antaranya yaitu/adalah kegunaan di dalam sistem ISBN Online. Dengan mengumpulkan tanggapan dari 757 responden yang bekerja di perusahaan penerbitan, penelitian ini menganalisis hubungan antara karakteristik demografis dan komponen pengalaman pengguna: kegunaan dalam layanan ISBN Online. Studi ini menemukan lima hubungan yang signifikan yaitu (1) jenis kelamin dan desain layanan ISBN Online, (2) jenis kelamin dan kemudahan penggunaan layanan, (3) jenis kelamin dan tingkat kepuasan, (4) usia dan kemudahan penggunaan layanan, dan (5) pengalaman kerja dan pengalaman menggunakan ISBN Online. Di antara faktor demografis, ditemukan bahwa jenis kelamin efektif dalam mengklasifikasikan dan membedakan variabel kegunaan dalam layanan ISBN Online.

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Recommended Citation

Rahmi, Rahmi; Nabawi, Irham Hanif; and Pramono, Hidayat Edi (2021) "Demographic Characteristics in the Usability of the ISBN Online Service in Indonesia," Jurnal Ilmu Informasi, Perpustakaan dan Kearsipan: Vol. 23: No. 1, Article 6.
DOI: 10.7454/JIPK.v23i1.006
Available at: https://scholarhub.ui.ac.id/jipk/vol23/iss1/6