Pemanfaatan Website dan Media Sosial Perpustakaan dalam Layanan Referensi Perpustakaan Perguruan Tinggi

Authors

Weni Meilita, Sekolah Tinggi Ilmu Manajemen dan Ilmu Komputer ESQ, Jakarta, Indonesia

Abstract

The reference service in the college library is an important service for users. The existence of a reference service makes it easier for the community to conduct research and learning. Current technological developments affect various elements including services in the Library. Website and social media as one of the technological development products used by libraries to support reference services. In this study, researchers conducted research on websites and social media in one library in Indonesia and three libraries abroad. This research uses descriptive research method with a qualitative approach with the object of research is the website and social media in four Higher Education Libraries. The findings from the study provide an overview of websites at overseas tertiary libraries that are already very good at providing reference services via websites and social media to their users.

Bahasa Abstract

Layanan referensi pada Perpustakaan Perguruan Tinggi merupakan layanan yang penting bagi pengguna. Adanya layanan referensi mempermudah sivitas dalam melakukan penelitian dan pembelajaran. Perkembangan teknologi saat ini berpengaruh pada berbagai unsur termasuk pada layanan di Perpustakaan. Website dan media sosial sebagai salah satu produk perkembangan teknologi yang dimanfaatkan Perpustakaan untuk mendukung layanan referensi. Pada penelitian kali ini, peneliti melakukan penelitian terhadap website dan media sosial yang ada di satu Perpustakaan di Indonesia dan tiga Perpustakaan di luar negeri. Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif dengan objek penelitian adalah website dan media sosial pada empat Perpustakaan Perguruan Tinggi. Temuan dari penelitian memberikan gambaran website pada Perpustakaan Perguruan Tinggi di luar negeri sudah sangat baik dalam memberikan layanan referensi via website dan media sosial terhadap pemustakanya.

References

1. (ACRL), Assoc. of College & Research Library (2018). Standards for Libraries in Higher Education. Retrieved January 30, 2020, from http://www.ala.org/acrl/standards/standardslibraries
2. Ahenkorah-Marfo, M., & Akussah, H. (2017). Information on the Go: Perspective of Academic Librarians on Use of Social Media in Reference Services. International Information and Library Review, 49(2), 87–96. https://doi.org/10.1080/10572317.2016.1278190
3. Baenanda, L. (2019). Mengenal lebih jauh revolusi industri 4.0. Binus University. Retrieved from https://binus.ac.id/knowledge/2019/05/mengenallebih-jauh-revolusi-industri-4-0/
4. Basuki, S. (1993). Pengantar Ilmu Perpustakaan. Jakarta979: Gramedia Pustaka Utama.
5. Bopp, R. E., & Smith, L. C. (2011). Reference and information services: an introduction (4th ed.). California: ABCCLIO, LLC All.
6. Febriyanto, & Supriatna, N. R. (2018). Kompetensi Lulusan Ilmu Perpustakaan Sebagai Pustakawan Tunggal Di Perpustakaan Khusus (The Competences Of Lis’ S Freshgraduate As Solo Librarian In The Special Library). 3(1), 20–27.
7. Harrison, A., Burress, R., Velasquez, S., & Schreiner, L. (2017). Social Media Use in Academic Libraries: A Phenomenological Study. Journal of Academic Librarianship, 43(3), 248–256. https://doi.org/10.1016/j.acalib.2017.02.014
8. Joo, S., Choi, N., & Baek, T. H. (2018). Library marketing via social media: The relationships between Facebook content and user engagement in public libraries. Online Information Review, 42(6), 940–955. https://doi.org/10.1108/OIR-10-2017-0288
9. Kotler, P., & Keller, K. L. (2009). Manajemen pemasaran (13th ed.). Jakarta: Erlangga.
10. maxmanroe.com. (2019). Pengertian Media Sosial Secara Umum, Fungsi, Tujuan, Jenis Sosmed. Retrieved from https://www.maxmanroe.com/vid/teknologi/internet/pengertian-media-sosial.html
11. Pedramnia, S., Modiramani, P., & Ghavami Ghanbarabadi, V. (2012). An analysis of service quality in academic libraries using LibQUAL scale. Library Management, 33(3), 159–167. https://doi.org/10.1108/01435121211217144
12. Perpustakaan Nasional Republik Indonesia. (2017). Peraturan Kepala Perpustakaan Nasional Republik Indonesia Nomor 14 Tahun 2017 tentang Standar Nasional Perpustakaan Perguruan Tinggi.
13. Proweb Indonesia. (2011). Website adalah…. Retrieved January 30, 2020, from https://www.proweb.co.id/articles/web_design/website_adalah.html
14. Reference & User Services Association (RUSA). (2017). Professional Competencies for Reference and User Services Librarians. Retrieved January 29, 2020, from http://www.ala.org/rusa/resources/guidelines/professional
15. Reference and User Services Association (RUSA). (2008). Definitions of Reference. Retrieved from http://www.ala.org/rusa/guidelines/definitionsreference
16. Reitz, J. M. (2004). Reference Services. Westport, CT: Libraries Unlimited.
17. Roberts, J. (2016). Writing For Strategic Communication Industries. Retrieved from https://ohiostate.pressbooks.pub/stratcommwriting/chapter/types-of-social-media/
18. Rogers, E. M. (2013). Diffusion of Innovations (5th ed.). New York: Free Press.
19. Safitri, D. (2014). Penerapan Knowledge Sharing Untuk Peningkatan Layanan Perpustakaan Perguruan Tinggi. Jurnal Ilmu Perpustakaan & Kearsipan Khizanah Al-Hikmah, 2.
20. Sugiyono. (2016). Metode Penelitian : Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
21. Suwena, K. R. (2012). Menciptakan Layanan Perpustakaan Yang Berkualitas Sebagai Pendukung Pelaksanaan Tri Dharma Perguruan Tinggi. Media Komunikasi FIS, 11(23), 16–29.

Recommended Citation

Meilita, Weni (2020) "Pemanfaatan Website dan Media Sosial Perpustakaan dalam Layanan Referensi Perpustakaan Perguruan Tinggi," Jurnal Ilmu Informasi, Perpustakaan dan Kearsipan: Vol. 22: No. 1, Article 4.
DOI: 10.7454/JIPK.v22i1.004
Available at: https://scholarhub.ui.ac.id/jipk/vol22/iss1/4