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Abstract

This article describes the distinct of privacy and security issues that are simultaneously operant in the KMS practices. It identifies several perceptions of privacy and security issues in the company’s KMS settings. By studying the perspective, authors provide a conceptual directions to the fog of misunderstandings around privacy and security in company’s KMS settings. An exploratory sequential mixed method research design was adopted. A questionnaire survey was administered by authors personally handing to KM staff in three companies, followed by semi-structure interviews with four KM staff. The findings of this study show that the employees were aware of the importance of KMS in the companies, and hence had a high awareness of personal information privacy and security issues. In short, the distinct perspective of privacy issue in companies can be distinguished from organizational layer of KMS through three dimensions; confidentiality, trust, and behavior. While the security aspects in KMS have complied with ICT layer which constructed by legal framework and KMS architecture.

Bahasa Abstract

Penelitian ini dimaksudkan untuk mengidentifikasi signifikasi diskursus KM di era digital dengan menitikberatkan pada hubungan antara perspektif konseptual KMS dengan privasi dan keamanan pengetahuan (secure knowledge) karyawan di perusahaan. Selain itu, studi ini mengkonseptualisasikan isu privasi dan keamanan di KMS berdasarkan landasan teoritis dengan kerangka acuan konseptual (conceptual directions) untuk pengembangan KMS di masa depan. Penelitian ini mengadopsi pendekatan exploratory sequential mixed method. Teknik pengambilan data pada penelitian menggunakan kuesioner dan wawancara tidak terstruktur di empat karyawan di tiga perusahaan di Jawa Timur. Hasil penelitian ini memberikan perspektif baru terhadap diskusi KMS dengan mengidentifikasi perspektif, konsep, dan strategi terkait dengan pengelolaan isu privasi dan keamanan di perusahaan. Perspektif karyawan terhadap isu privasi di dalam KMS perusahaan memiliki kesamaan dan cenderung menunjukkan respon positif. Hasil analisis data menunjukkan bahwa perspektif karyawan terhadap isu privasi dan keamanan di KMS dapat ditelaah dari sisi organisasional dan sisi ICT. Sisi organisasional mencakup tiga dimensi terkait dengan isu privasi, yaitu: kerahasiaan (confidentiality), kepercayaan (trust), dan perilaku (behavior). Sedangkan dari segi ICT, perusahaan dapat mempertimbangkan aspek kemanan terhadap data personal karyawan melalui dua aspek; legal framework dan arsitektur-infrastruktur KMS.

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