Abstract
Workers are vulnerable to work-related stress due to job demands, time constraints, and limited leisure time, leading to psychological issues such as anxiety related to their work. In the context of social welfare studies, job stress affects overall workers’ well-being and disrupts their social functioning in the workplace. Social support from coworkers is potentially reduce stress in workplace, which is crucial for creating organizational well-being. It also helps workers improve job engagement, cope with fatigue, and manage stress. This study examined the relationship between social support from coworkers and job stress among 90 employees at PT X. It used a quantitative method with accidental sampling for data collection. The analyses present univariate and bivariate analysis using Kendall's tau-b correlation test. It found that 73.3% of 66 respondents experience moderate job stress, and 72.2% consisting of 65 receive moderate social support from coworkers. The correlation coefficient between coworker support and work stress was -0.260. It concluded that the strength of the relationship is weak but has a negative relationship, meaning that higher coworker support is associated with lower work stress.
References
Adi, I. R. (2019). Kesejahteraan sosial (pekerjaan sosial, pembangunan sosial , dan kajian pembangunan) (2nd ed.). Depok: Rajawali Pers.
Albar Marin, M. J., & Garcia Ramirez, M. (2005.). Social support and emotional exhaustion among hospital nursing staff. European Journal of Psychiatry,, 19(2), 96-106.
Ananda, Z., & Handayani, P. (2022). Hubungan co-worker support dengan stres kerja pada pekerja departemen non-cash operational di PT. Bank Mandiri (Persero) TBK. Jurnal Chitas Academica, 2(1), 37–41.
Atmaja, J. J. A., & Chusairi, A. (2022). Hubungan antara dukungan sosial dengan tingkat stres pada karyawan kontrak di masa pandemi covid-19. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, 1(16), 1588-1597. https://journal-nusantara.com/index.php/JIM/article/view/389
Bakara, M. M. (2023). The influence of co-worker social support and job satisfaction on job stress among mechanics and engineers in the aviation industry. International Journal of Research and Review, 10(8), 168-175.
Barrera, M. (1986). Distinctions between social support concepts, measures, and models. American Journal of Community Psychology, 14(4), 413–445. https://doi.org/10.1007/BF00922627
Basford, T. E., & Offermann, L. R. (2012). Beyond leadership: the impact of coworker relationships on employee motivation and intent to stay. Journal of Management & Organization, 18(6), 807–817. https://doi.org/10.5172/jmo.2012.18.6.807
Beehr, T. A., & McGrath, J. E. (1992). Social support, occupational stress and anxiety. Anxiety, Stress, & Coping, 5(1), 7–19. https://doi.org/10.1080/10615809208250484
Bhat, M. A., Tariq, S., & Rainayee, R. A. (2023). Examination of stress–turnover relationship through perceived employee’s exploitation at workplace. PSU Research Review: An International Interdisciplinary Journal.
Cox, T., Griffiths, A., & Rial-González, E. (2000). Research on work-related stress. Office for Official Publications of the European Communities; Bernan Associates [distributor].
Deery, S. J., Iverson, R. D., & Walsh, J. T. (2010). Coping strategies in call centres: Work intensity and the role of co-workers and supervisors. British Journal of Industrial Relations, 48, 181–200. doi:10.1111/j.1467-8543.2009.00755.x.
Fadhira, A. D., & Suyono, J. (2024). Coworker support: a systematic review. jurnal syntax transformation, 5(1), 45–62. https://doi.org/10.46799/jst.v5i1.904
Fass, R. D., Bishop, J. W., & Glissmeyer, M. (2007). Perceived coworker support and task interdepedence inlaw enforcement: a test of the mediating effects of felt responsibility. (535-544). Mexico: SouthWest Decision Sciences Institute.
Gallup. (2021). State of the Global Workplace: 2021 Report. https://bendchamber.org/wp-content/uploads/2021/12/state-of-the-global-workplace-2021-download.pdf
Gallup. (2022). State of the Global Workplace Report 2022. https://lts-resource-page.s3.us-west-2.amazonaws.com/2022-engagement.pdf
Gallup. (2023). State of the Global Workplace 2023 Report. https://www.2468group.com/wp-content/uploads/2023/07/state-of-the-global-workplace-2023-download.pdf
Habibi, J & Jefri. (2018). Analisis Faktor Risiko Stres Kerja Pada Pekerja Di Unit Produksi PT. Borneo Melintang Buana Export. Journal Of Nursing And Public Health. 6(2), 50-59.
Handayani, P. (2022). Stres pada pekerja ditinjau dari beban kerja di unit produksi PT X. JCA: Jurnal Chitas Academica, 2(1), 49–52.
Haqqoh, A. (2016). Stres kerja karyawan dan kemampuan berpikir divergen. Jurnal Ilmiah Psikologi Terapan, 4(1).
House, J. S. (1981). Work stress and social support. Massachusetts: Addison-Wesley Publishing Company.
Kodaruddin, W. N., Sulastri, S., & Wibowo, H. (2020). Assessing social functioning of elderly. Media Bina Ilmiah, 15(3), 4185-4194.
Kokoroko, E., & Sanda, M. A. (2019). Effect of workload on job stress of ghanaian OPD nurses: the role of coworker support. Safety and Health at Work, 10, 341-346.
Lawrence, S. A., Gardner, J., & Callan, V. J. (2006). The support appraisal forwork stressors inventory: Construction and initial validation. 70(1), 172–204.
Lazarus, R. S. (2006). Stress and Emotion: A new synthesis. New York: Springer.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping (11th ed.). New York: Springer.
McCalister KT, Dolbier CL, Webster JA, Mallon MW, Steinhardt MA. (2006). Hardiness and support at work as predictors of work stress and job satisfaction. American Journal of Health Promotion, 20(3), 183-191. doi:10.4278/0890-1171-20.3.183
Neuman, W. L. (2014). Social research methods: qualitative and quantitative approaches. (7th ed.). Edinburgh: Pearson Education Limited.
Oktaviana, D. A., & Wardani, I. Y. (2022). Dukungan sosial berhubungan dengan tingkat stres pekerja pada masa quarter life crisis. Journal of Indonesian National Nurses Association, 7(2), 62-71.
Pajow, C., Kawatu, P. A.T., & Rattu, J. A.M. (2020). Hubungan antara beban kerja, masa kerja dan kejenuhan kerja dengan stres kerja pada tenaga kerja area opening sheller PT Sasa Inti Kecamatan Tenga Kabupaten Minahasa Selatan. Kesmas: Jurnal Kesehatan Masyarakat, 9(7), 28-36.
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32(2), 160–177. https://doi.org/10.1016/0030-5073(83)90145-9
Rianna, A., Nina, & Rindu. (2022). Beban kerja, dukungan rekan kerja, lingkungan kerja dan iklim kerja terhadap tingkat stres kerja perawat. Jurnal Ilmu Kesehatan Masyarakat, 11(2), 160-169.
Riznanda, W. M., & Kusumadewi, D. (2023). Hubungan beban kerja dengan stres kerja pada karyawan divisi produksi PT. X. Jurnal Penelitian Psikologi, 10(3), 792-804.
Robbins, S. P., & Judge, T. A. (2008). Organizational behavior (12th ed.). New Jersey: Pearson.
Samri, P., Hardi, I., & Haeruddin. (2023). Faktor yang berhubungan dengan stress kerja pekerja bagian produksi di PT. Industri Kapal Indonesia Makassar. Window of Public Health Journal, 4(3), 462–471. https://doi.org/10.33096/woph.v4i3.806
Sarafino, E. P., & Smith, T. W. (2011). Health psychology: biopsychosocial interactions (7thed). US: John Wiley & Sons.
Stone, R. J. (2017). Human resource management. US: John Wiley & Sons.
Suryani, A. I., Muliawan, P., & Adiputra, N. (2020). Hubungan beban kerja dengan stres kerja pada karyawan industri garmen di Kota Denpasar. Jurnal Penelitian dan Kajian Ilmiah Kesehatan, 6(2).
Wersebe, H., Lieb, R., Meyer, A. H., Hofer, P., & Gloster, A. T. (2017). The link between strss, well-being, and psychological flexibility during an ancceptence and commitment theraphy self-help intervention. International Journal of Clinical and Health Psychology, 18(1), 60-68.
Wibowo, S. A., & Handayani, A. (2020). Hubungan antara dukungan sosial dan beban kerja dengan stres kerja pada mitra pengemudi ojek online di komunitas gojek x. PSISULA, 2, 185-196.
Yuliyanti, I. D., Yulianto, H., & Wicaksono, D. A. (2024). Pengaruh beban kerja dan lingkungan kerja terhadap stres kerja pada karyawan Pabrik Ungaran Sari Garment Pringapus III Kabupaten Semarang. JIESA, 5(1), 13-19.
Zhara, G., & Yusmardiansyah. (2019). Hubungan kebisingan dengan stres kerja pada pekerja bagian produksi di PT Mitra Bumi. Prepotif: Jurnal Kesehatan Masyarakat, 3(2), 23-30.
Bahasa Abstract
Pekerja rentan terhadap kondisi stres kerja akibat tuntutan tugas, tuntutan waktu, dan keterbatasan waktu luang yang mengakibatkan gangguan psikologis berupa kecemasan terhadap hal-hal yang berkaitan dengan pekerjaan. Dalam konteks ilmu kesejahteraan sosial, stres kerja berdampak pada kondisi kesejahteraan sehingga mengganggu keberfungsian sosial pekerja khususnya di tempat kerja. Dukungan sosial rekan kerja merupakan salah satu faktor yang dapat mengurangi stres kerja. Dukungan sosial rekan kerja menciptakan kesejahteraan dalam organisasi sehingga pekerja dapat meningkatkan keterikatan kerja, mengatasi kelelahan, dan stres yang dialami pekerja. Penelitian ini bertujuan untuk mendeskripsikan hubungan antara dukungan sosial rekan kerja dengan stres kerja pada 90 pekerja di PT X. Penelitian ini menggunakan metode kuantitatif dengan menggunakan accidental sampling dalam proses pengumpulan data. Analisis data mencakup analisis univariat dan bivariat dengan uji korelasi kendall’s tau b. Hasil analisis menunjukkan 73,3% yang terdiri dari 66 responden mengalami stres kerja tingkat sedang, dan 72,2% yang terdiri dari 65 responden menerima dukungan sosial rekan kerja tingkat sedang, dan hubungan dukungan sosial rekan kerja dengan stres kerja memiliki nilai koefisien korelasi sebesar -0,260. Penelitian ini menyimpulkan bahwa kekuatan hubungan yang dihasilkan lemah, tetapi hubungan antara keduanya negatif yang berarti semakin tinggi dukungan sosial rekan kerja, maka semakin rendah stres kerja.
Recommended Citation
Permatasari, Aisyah
(2025)
"Hubungan Dukungan Sosial Rekan Kerja Dengan Stres Kerja (Studi pada Pekerja di PT X),"
Jurnal Ilmu Kesejahteraan Sosial: Vol. 26:
No.
1, Article 5.
Available at:
https://scholarhub.ui.ac.id/jiks/vol26/iss1/5
Included in
Community-Based Learning Commons, Community-Based Research Commons, Community Health Commons, Counseling Commons, Disability Studies Commons, Family, Life Course, and Society Commons, Gerontology Commons, Inequality and Stratification Commons, Marriage and Family Therapy and Counseling Commons, Nonprofit Studies Commons, Organization Development Commons, Other Mental and Social Health Commons, Social Justice Commons, Social Policy Commons, Social Psychology and Interaction Commons, Social Welfare Commons, Social Work Commons, Substance Abuse and Addiction Commons
