Pengaruh Work Life Balance dan Burnout terhadap Tingkat Kepuasan Kerja Karyawan Organisasi Pelayanan Kemanusiaan: Studi pada Karyawan Organisasi Pelayanan Kemanusiaan X

Diva Arum Pratami Martias, University of IndonesiaFollow

Abstract

Nothing is more important in the work lives of employees of human service organizations than job satisfaction. Job satisfaction is fundamental to employee welfare, organizational sustainability, and welfare services. The study aims to provide an overview of the influence of work life balance and burnout on the level of job satisfaction of employees of humanitarian service organizations. The study results using the Somers’D test partially proved the hypothesis that there is a positive and significant influence of work life balance on job satisfaction of 0.571 and a p-value of 0.000, stating that employees with high work life balance tend to have high job satisfaction. There is a positive and significant influence of burnout on job satisfaction of 0.635 and a p-value of 0.000, indicating that employees with high burnout tend to have high job satisfaction. It is hoped that this research can contribute to the development of information regarding the influence of work life balance and burnout on the level of job satisfaction in working in humanitarian service organizations so that it can be taken into consideration in carrying out social interventions.

References

Adi, Isbandi Rukminto. 2019. Kesejahteraan Sosial (Pekerjaan Sosial, Pembangunan Sosial, dan Kajian Pembangunan). Edisi Ke Dua. Jakarta: Rajawali Pers.

Alfajar, Y., & Hidayati, R. A. (2022). Dampak kelelahan mental (burnout) terhadap kinerja karyawan retail besi dan baja. Jurnal Mahasiswa Manajemen, 3(01), 16.

https://doi.org/10.30587/mahasiswamanajemen.v3i01.4050

Amalia, Dini., & Sari, I. P. (2021). Pengaruh work life balance dan lingkungan kerja terhadap work life balance pada perawat Rumah Sakit Hermina Wilayah Jakarta Timur. Jurnal Manajemen dan Pervankan (JUMPA), 8(3): 47-58. https://doi.org/10.55963/jumpa.v8i3.403

Andriani, M., & Halim, H. (2023). Pengaruh work life balance dan burnout terhadap work life balance pada karyawan You N Me Store Kota Cirebon. Journal of Islamic Digital Economic and Management, 1(1): 354-

367. https://journal.alshobar.or.id/index.php/bridging

As’ad, Moh. (2002). Psikologi Industri. Edisi Keempat. Yogyakarta: Liberty.

Aulia, M., & Ariyanto, A. (2022). Pengaruh motivasi dan lingkungan kerja fisik terhadap kinerja karyawan pada PT BNI Tbk Unit Sentra Kredit Kecil Melawai Raya. 2(4), 554–570. https://dx.doi.org/10.32493/jism.v2i4.26655

Azwar, S. (2012). Penyusunan skala psikologi (2^nd ed.). Pustaka Pelajar.

Bamboohr. (2023). The great gloom: in 2023, employees are unhappier than ever. Why?. https://www.bamboohr.com/resources/guides/employee-happiness-h1-2023

Carpar dan Yaylaci. (2022). The challenges faced by professional asylum seeker-related ngo workers in turkey.

VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 34: 777-786. https://doi.org/10.1007/s11266-022-00511-5

Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human Relations, 53(6), 747–770. https://doi.org/10.1177/0018726700536001

Diyah, N. Y., & Widiastini, N. M. A. (2021). Analisis ketidakpuasan kerja pegawai kontrak pada kantor Camat Gerokgak Kabupaten Buleleng (sebuah kajan dari perspektif manajemen sumber daya manusia). Bisma: Jurnal Manajemen, 7(1): 114-121. https://doi.org/10.23887/bjm.v7i1.30232

Dwinijanti, L., Andhikara, M. F. A., Kusumapradja, R., & PPs, M. (2020). Job satisfaction and turnover intention among public sector nurses: Is workload and burnout the issue. JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen, 17(1), 67-77. http://dx.doi.org/10.31106/jema.v17i1.4951

Fisher, G. G., Bulger, C. A., & Smith, C. S. (2009). Beyond work and family: a measure of work/nonwork interference and enhancement. Journal of Occupational Health Psychology, 14(4), 441–456. https://doi.org/10.1037/a0016737

Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: a theory of work-family enrichment.

In Source: The Academy of Management Review, 31(1). https://www.jstor.org/stable/20159186

Gunawan, Andi. (2024). Pengaruh work life balance dan burnout terhadap kepuasan kerja karyawan perbankan di kota Palembang. Madani: Jurnal Ilmiah Multidisiplin, 2(2). https://doi.org/10.5281/zenodo.10798765

Gunawan, G., Nugraha, Y., Sulastiana, M., & Harding, D. (2019). Reliabilitas dan validitas konstruk work life balance di Indonesia. Jurnal Penelitian dan Pengukuran Psikologi, 8(2). https://doi.org/10.21009/JPPP.082.05

Haar, J. M., Russo, M., Suñe, A., Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-

373. https://doi.org/10.1016/j.jvb.2014.08.010.

Hasenfeld, Y. (1983). Human Services as Complex Organizations. New Jersey: Sage Publication Ltd. Hutcheson, Peggy G. (2012). Work-life balance book 1. E-books. U.S.A copyright: IEEE-USA.

Indra, F. J., & Rialmi, Z. (2022). Pengaruh work life balance, burnout, dan lingkungan kerja terhadap kepuasan kerja karyawan (studi kasus pada karyawan PT Meka Eduversity Komunikasi). JURNAL MADANI: Ilmu Pengetahuan, Teknologi, dan Humaniora, 5(2). https://doi.org/10.33753/madani.v5i2.223

International Labour Office. (2011). Profil pekerjaan yang layak: Indonesia. ILO.

Koeske, G. F., Kirk, S. A., Koeske, R. D., & Rauktis, M. B. (1994). Measuring the Monday blues: Validation of a job satisfaction scale for the human services. Social Work Research, 18(1), 27-35. https://doi.org/10.1093/swr/18.1.27

Kotler, P., & Keller, K. L. (2009). Manajemen pemasaran jilid 2, edisi ketiga belas, terjemahan Bob Sabran, MM. Jakarta: Penerbit Erlangga.

Keadaan-pekerja-di-indonesia-agustus-2023. (n.d.).

Lailani, F., Purwo Saputro, E., & Nurdiana, F. (2005). Burnout dan pentingnya manajemen beban kerja. BENEFIT,

9(1). https://journals.ums.ac.id/index.php/benefit/article/download/1203/769

Larasati, I., & Rahayu, E. (2019). Hubungan tingkat work-life balance terhadap tingkat work life balance karyawan organisasi pelayanan kemanusiaan (studi pada karyawan yayasan plan international indonesia). Jurnal Ilmu Kesejahteraan Sosial, 20(2), 94-111. https://doi.org/10.7454/jurnalkessos.v20i2.219

Locke, E. (1969). What is Job Satisfaction? Organizational Behavior & Human Performance 4(4), 309–336. https://psycnet.apa.org/doi/10.1016/0030-5073(69)90013-0

Lockwood, N. R. (2003). Work/Life Balance Challenges and Solutions. In Research Quarterly. http://www.wordspy.com/words/work-lifebalance.asp

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout*. In JOURNAL OF OCCUPATIONAL BEHAVIOUR (Vol. 2). https://doi.org/10.1002/job.4030020205

Midgley, James. (1997). Social Welfare in Global Context. London: SAGE Publication (intek Education and Profesional Publisher)

NOHS. Where Human Services Professionals Work. https://www.nationalhumanservices.org/what-is-human- services/

Patti, Rino J. (2009). The Handbook of Human Services Management 2^nd Edition. Thousand Oaks, CA: SAGE Publications, Inc.

Pines, A. M., Aronson, E., & Kafry, D. (1981). Burnout: From Tedium to Personal Growth. New York: The Free Press. https://search.library.ucr.edu/permalink/01CDL_RIV_INST/14qc2ti/alma991027699059704706

Pwc.com. (2023). Asia Pacific Workforce Hopes and Fears Survey 2023 https://www.pwc.com/gx/en/about/pwc- asia-pacific/hopes-and-fears.html

Ramadhan, E. D., & Rusman. (2022). Pengaruh work life balance dan burnout terhadap work life balance di Baznas Provinsi Jawa Barat. Bandung Conference Series: Business and Management, 2(1): 170-174. https://doi.org/10.29313/bcsbm.v2i1.1007

Schaffer, R. H. (1953). Job satisfaction as related to need satisfaction in work. Psychological monographs: General and applied, 67(14), 1. https://psycnet.apa.org/doi/10.1037/h0093658

Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. Rand Mcnally.

Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes and Consequences. Thousand Oaks, CA: SAGE Publications, Inc. https://doi.org/10.4135/9781452231549

Stone, Raymond J. (2017). Human Resource Management. Australia: John Wiley and Sons.

Takehara dalam Okamura. (2015). http://library.binus.ac.id/eColls/eThesisdoc/Bab2/2010-2-00328- JP%20bab%202.pdf

Young, Holly. (2015). Guardian research suggests mental health crisis among aid workers. Aid worker wellbeing. https://www.theguardian.com/global-development-professionals-network/2015/nov/23/guardian-research- suggests-mental-health-crisis-among-aid-workers

Bahasa Abstract

Tidak ada yang lebih penting dalam kehidupan kerja karyawan organisasi pelayanan kemanusiaan selain kepuasan kerja. Kepuasan kerja menjadi fundamental untuk kesejahteraan karyawan, keberlangsungan organisasi, dan layanan kesejahteraan. Tujuan dari penelitian ini adalah memberikan gambaran pengaruh work life balance dan burnout terhadap tingkat kepuasan kerja karyawan organisasi pelayanan kemanusiaan X. Penelitian ini menggunakan pendekatan kuantitatif berjenis basic research secara deskriptif dan cross-sectional research dengan metode survei dan teknik sensus/total sampling sebanyak 30 karyawan. Hasil penelitian menggunakan uji Somers’D secara parsial membuktikan hipotesis adanya pengaruh work life balance terhadap kepuasan kerja secara positif dan signifikan sebesar 0.571 dan p-value sebesar 0.000, menyatakan karyawan dengan work life balance tinggi cenderung memiliki kepuasan kerja tinggi. Dan adanya pengaruh burnout terhadap kepuasan kerja secara positif dan signifikan sebesar 0.635 dan p-value sebesar 0.000, menyatakan karyawan dengan burnout tinggi cenderung memiliki kepuasan kerja tinggi. Penelitian ini diharapkan dapat berkontribusi memberikan perkembangan informasi terkait pengaruh work life balance dan burnout terhadap tingkat kepuasan kerja dalam bekerja pada organisasi pelayanan kemanusiaan untuk dapat menjadi bahan pertimbangan dalam melakukan intervensi sosial.

Recommended Citation

Martias, Diva Arum Pratami (2024) "Pengaruh Work Life Balance dan Burnout terhadap Tingkat Kepuasan Kerja Karyawan Organisasi Pelayanan Kemanusiaan: Studi pada Karyawan Organisasi Pelayanan Kemanusiaan X," Jurnal Ilmu Kesejahteraan Sosial: Vol. 25: No. 2, Article 3.
Available at: https://scholarhub.ui.ac.id/jiks/vol25/iss2/3

Download