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Abstract

The use of web-based information technology or online services can accelerate service delivery. Digitalisation of online health services is one of the growing issues, along with the increasing need for access to health services globally. However, there are things that must be considered in implementing an online health service system so the utilisation can be optimal. This study examines the factors that can support the optimisation of online service systems in health facilities so that innovation can continue to grow and provide benefits in the future. The authors conducted a literature review, with PRISMA guidelines according to the PEO (Population, Exposure, Outcome) method with a population focus on health facilities that use online health registration and service systems, both applications and web, and the success factors of using existing online systems when applied to users. A total of 607 articles were searched, and after selection, 22 articles fulfilled the inclusion criteria and research objectives. Analysis of each article illustrated that optimising online systems in healthcare should be fully integrated into clinical workflows and add value to patient care while offering easier processes and facilitating communication between healthcare services. User and provider engagement is also important in the development of online healthcare systems. It also needs to be supported by various parties, from the government to the healthcare provider level. Ultimately, optimising online systems in healthcare is very useful in effectively cutting down service delivery time to improve the quality of healthcare and health status in the future.

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Bahasa Abstract

Pemanfaatan teknologi informasi berbasis web atau layanan daring merupakan inovasi yang mampu mengakselerasi penyediaan layanan. Digitalisasi layanan kesehatan daring menjadi salah satu isu yang terus berkembang, seiring dengan meningkatnya kebutuhan akses layanan kesehatan secara global. Namun, ada beberapa hal yang harus diperhatikan dalam penerapan sistem layanan kesehatan daring agar pemanfaatannya dapat optimal. Penelitian ini mengkaji faktor-faktor yang dapat mendukung optimalisasi sistem layanan daring pada fasilitas kesehatan agar inovasi dapat terus berkembang dan memberikan manfaat di masa mendatang. Penulis melakukan studi pustaka secara sistematis, dengan pedoman PRISMA sesuai metode PEO (Population, Exposure, Outcome) dengan fokus populasi pada fasilitas kesehatan yang menggunakan sistem pendaftaran dan layanan kesehatan daring, baik aplikasi maupun web, serta melihat faktor keberhasilan penggunaan sistem daring yang ada saat diterapkan kepada pengguna. Dari penelusuran diperoleh total 607 artikel, dan setelah melalui seleksi dihasilkan 22 artikel yang memenuhi kriteria inklusi dan tujuan penelitian. Analisis setiap artikel menggambarkan pengoptimalan sistem daring dalam layanan kesehatan harus sepenuhnya terintegrasi ke dalam alur kerja klinis dan memberikan nilai tambah pada perawatan pasien sekaligus menawarkan proses yang lebih mudah dan memfasilitasi komunikasi antara layanan kesehatan. Keterlibatan pengguna dan penyedia juga penting dalam pengembangan sistem layanan kesehatan daring. Hal ini juga perlu didukung oleh berbagai pihak, mulai dari pemerintah hingga tingkat penyedia layanan kesehatan. Pada akhirnya, pengoptimalan sistem daring dalam layanan kesehatan sangat berguna dalam memangkas waktu pemberian layanan secara efektif untuk meningkatkan kualitas layanan kesehatan dan meningkatkan status kesehatan di masa mendatang.

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