Abstract
Patient centricity is one of the qualities in health services. In order to improve patient centricity, service coordination through care coordinated pathways is crucial to provide the best clinical experience for patients. However, there has been no research in Indonesia regarding care coordinated pathways and their impact on patient centricity. This study was conducted to determine antecedents of care coordinated pathways with elements of cross-functional teamwork, mutual communication, goal alignment, and shared accountability, and also their effect on patient centricity. This research model was tested on a population of health workers at Hermina Daan Mogot Hospital, Jakarta. The data collection was carried out by purposive sampling with a total of 168 samples. Data were analyzed using the PLS-SEM method. The results of this study indicate that cross-functional teamwork, mutual communication, goal alignment, and shared accountability have a significant effect on care coordinated pathways. In addition, care coordinated pathways have a significant effect on patient centricity. The results of this study provide useful implications for managerial applications in health care centers.
Bahasa Abstract
Patient centricity merupakan salah satu kualitas yang terdapat dalam pelayanan kesehatan. Dalam meningkatkan patient centricity, koordinasi pelayanan melalui care coordinated pathways merupakan hal yang krusial untuk memberikan pengalaman klinis yang terbaik bagi pasien. Akan tetapi, belum terdapat penelitian di Indonesia mengenai care coordinated pathways serta dampaknya terhadap patient centricity. Penelitian ini dilakukan untuk menentukan anteseden dari care coordinated pathways dengan elemen cross-functional teamwork, mutual communication, goal alignment, dan shared accountability dan efeknya terhadap patient centricity. Model penelitian ini diuji pada populasi tenaga kesehatan di Rumah Sakit Hermina Daan Mogot, Jakarta. Koleksi data dilakukan dengan purposive sampling dengan total 168 sampel. Data dianalisis dengan metode PLS-SEM. Hasil penelitian ini menunjukkan bahwa cross-functional teamwork, mutual communication, goal alignment, dan shared accountability berpengaruh secara signifikan terhadap care coordinated pathways. Selain itu, care coordinated pathways berpengaruh signifikan terhadap patient centricity. Hasil dari penelitian ini memberikan implikasi yang bermanfaat untuk aplikasi manajerial di pusat pelayanan kesehatan.
Recommended Citation
Sari, Ni Komang Yeni Dhana
(2023)
"ANTESEDEN DARI CARE COORDINATED PATHWAYS DAN DAMPAKNYA PADA PATIENT CENTRICITY,"
Jurnal ARSI (Administrasi Rumah Sakit Indonesia): Vol. 9:
No.
1, Article 1.
DOI: 10.7454/arsi.v9i1.4833
Available at:
https://scholarhub.ui.ac.id/arsi/vol9/iss1/1
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