Abstract
Laundry units in hospitals have an essential role in breaking the transmission chain of infection to staff and patients, especially during the COVID-19 pandemic. From the observation of the management team, the laundry service at BaliMed Karangasem Hospital needs to be revised. It can be seen from the timely provision of linen and incidents of lost linen, even though interventions have been carried out. Management has yet to realize the process in the laundry unit that depends on the machine, so the machine maintenance process has not been carried out correctly and on schedule. In addition, evaluating service processes has yet to be routinely carried out. Hospitals are complex industries that must continually evaluate and improve service processes to ensure quality and efficiency go hand in hand. This research is qualitative research with a case study to evaluate the delay in the service process in the laundry unit. Brainstorming is carried out with all officers in the laundry unit, which is then depicted in a fishbone diagram. The results of the research include that hospital management must consider two main things: machine maintenance and re-evaluation of service processes. In addition, the process of monitoring and evaluating the implementation of the service process must always be carried out.
Bahasa Abstract
Unit laundry di rumah sakit memiliki peran penting dalam memutus rantai penularan infeksi baik pada petugas maupun pasien, terlebih dalam situasi pandemi COVID-19. Dari pengamatan tim manajemen, pelayanan laundry di Rumah Sakit BaliMed Karangasem belum sesuai standar. Hal ini dilihat dari ketepatan waktu penyediaan linen dan kejadian linen hilang, kendati intervensi sudah dilakukan. Proses di unit laundry yang bergantung pada mesin tidak disadari oleh manajemen sehingga proses pemeliharaan mesin belum dijalankan secara baik dan terjadwal. Selain itu, proses evaluasi proses pelayanan belum secara rutin dilaksanakan. Rumah sakit merupakan industri kompleks yang terus menerus harus melakukan evaluasi dan perbaikan proses pelayanan untuk menjamin mutu dan efisiensi bisa berjalan seiring. Penelitian ini merupakan penelitian kualitatif dengan studi kasus untuk mengevaluasi keterlambatan proses pelayanan di unit laundry. Brainstorming dilakukan bersama seluruh petugas di unit laundry yang selanjutnya digambarkan dalam diagram fishbone. Hasil penelitian antara lain terdapat dua hal utama yang harus diperhatikan dan dibenahi oleh manajemen rumah sakit, yaitu pemeliharaan mesin dan evaluasi ulang proses pelayanan. Selain itu proses monitoring dan evaluasi pelaksanaan proses pelayanan harus selalu dilakukan.
Recommended Citation
Wirama, I Putu
(2022)
"ANALISA KETERLAMBATAN PROSES PELAYANAN UNIT LAUNDRY DI RUMAH SAKIT BALIMED KARANGASEM,"
Jurnal ARSI (Administrasi Rumah Sakit Indonesia): Vol. 8:
No.
1, Article 4.
DOI: 10.7454/arsi.v8i1.4666
Available at:
https://scholarhub.ui.ac.id/arsi/vol8/iss1/4
Included in
Health and Medical Administration Commons, Health Services Administration Commons, Health Services Research Commons