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Abstract

This study is seeking the impact of structure and process as the quality aspect according to Donabedian's theory that affecting to the Net Death Rate (NDR) Stroke disease. Selected data source are Stroke patients, consisting of Intracerebral Haemorrhage and Cerebral Infarction at Dr Kanujoso Djatiwibowo Balikpapan Hospital in the year 2014. This study is a qualitative research using descriptive analytic retrospective method. Structure and Process Factors that are influencing each other. It reveals that Structure Factors in hospitalization that are affecting sequentially are the condition of the patient, facilities, policies and human resource. On the other hand it reveals that Process Factors include obstacle on running the primary instruction and also Hospital Accociated Infections/ HAIs occurs due to the nursing process. In Emergency Unit there is obstacle in Process Factor as the CT scan service is not available sometime. It is recommend to improve the quality of Stroke patient to overcome the Structure and Process Factors and to develop the on stop service Stroke Unit.

Bahasa Abstract

Pada penelitian ini dicari pengaruh dari Faktor Struktur dan Proses sebagai unsur mutu sesuai teori Donabedian terhadap Net Death Rate (NDR) dari penyakit Stroke. Sumber data yang terpilih berasal dari pasien Sroke berupa kasus Intracerebral haemorrhage dan cerebral infarction di RSUD Dr Kanujoso Djatiwibowo Balikpapan pada tahun 2014. Penelitian bersifat kualitatif dengan metode deskriptif analitik menggunakan studi retrospektif. Didapatkan faktor struktur secara berurutan yang mempengaruhi adalah kondisi pasien, fasilitas, kebijakan dan sumber daya manusia. Sedangkan faktor proses terbanyak di Rawat Inap yang mempengaruhi adalah kendala dalam menjalankan instruksi serta adanya Infeksi Rumah Sakit (IRS) yang terjadi dalam proses perawatan. Di IRD faktor proses yang menjadi kendala adalah pelayanan pemeriksaan penunjang khusus nya CT scan tidak selalu dapat dilakukan. Disarankan untuk melakukan peningkatan mutu pelayanan dengan memperbaiki kendala faktor struktur dan proses serta mengembangkan pelayanan satu atap Unit Stroke

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