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Abstract

The process discharge of patients in hospital Masmitra is still not optimal, because there is no groove that describes the process of returning the patient as a whole. By applying the concept of Lean, value stream mapping current conditions which shows that the process of returning patients there were 41 activities and only 51% are value added, and of course has implications for wastage. From the analysis of the root causes of acquired ideas repair, and then carried into the re-design of the new process flow is considered ideal to produce a total of only 17 activities, 83% of which is value added. With the implementation of Lean Concept in RS Masmitra, expected efficiency will also occur when the work is done in accordance with what is required by the patient, right time, the right size and right on target.

Bahasa Abstract

Proses pemulangan pasien di Rumah Sakit Masmitra saat ini masih belum optimal, oleh karena belum ada alur yang menggambarkan proses pemulangan pasien secara menyeluruh. Dengan mengaplikasikan konsep lean, dilakukan pemetaan aliran nilai kondisi sekarang (value stream map) yang menunjukkan bahwa pada proses pemulangan pasien terdapat 41 kegiatan dan hanya 51 % bersifat value added, dan tentu saja mempunyai implikasi adanya pemborosan. Dari hasil analisis akar masalah diperoleh ide-ide perbaikan, kemudian dilakukan desain ulang kedalam alur proses baru yang dianggap ideal menghasilkan total hanya 17 kegiatan, 83 % diantaranya bersifat value added. Dengan diterapkannya konsep lean di RS Masmitra, diharapkan efisiensi juga akan terjadi bila pekerjaan dilakukan sesuai dengan apa yang dibutuhkan oleh pasien, tepat waktu, tepat ukuran dan tepat sasaran.

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