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Abstract

Electronic Medical Records (EMR) have emerged as an innovative solution in healthcare because EMR offers several advantages and provides a comprehensive solution to improve health information management in today’s digital era. This study applies the Technology Acceptance Model (TAM) as its theoretical foundation, aiming to evaluate the relationship between user perceptions of key factors influencing EMR implementation and service efficiency in the Kebayoran Lama Regional Hospital outpatient unit. The research design is non-experimental with a quantitative approach, utilizing numerical data analyzed through Structural Equation Modeling (SEM). The study collected data on user perceptions regarding EMR implementation and service efficiency through questionnaires filled out by 72 users as respondents, interviews with four stakeholders, and document reviews related to EMR implementation. Findings indicated significant relationships between the perceived usefulness of EMR and motivation, motivation and EMR implementation, and EMR implementation and service efficiency. These findings offer valuable insights for developing more effective EMR implementation strategies. Management can apply a fair reward and punishment mechanism, offering incentives for users consistently utilizing EMR and sanctions, such as reduced honoraria, for non-compliant users. Additionally, regular training tailored to individual needs, particularly for specialists, can improve comfort and proficiency in EMR use. Direct, responsive management support for user challenges can further boost motivation. Routine evaluations and active user involvement in feedback processes strengthen their sense of ownership toward the system, increasing motivation and commitment to EMR use.

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Bahasa Abstract

Rekam Medis Elektronik (RME) muncul sebagai inovasi di bidang kesehatan karena RME memberikan beberapa keuntungan dan solusi holistik untuk meningkatkan pengelolaan informasi kesehatan di era digitalisasi saat ini. Penelitian menggunakan TAM sebagai dasar teori dan bertujuan untuk mengevaluasi hubungan antara persepsi pengguna terhadap faktor determinan dalam implementasi RME dengan efisiensi pelayanan di instalasi rawat jalan RSUD Kebayoran Lama. Desain penelitian ini adalah non-eksperimental dengan pendekatan kuantitatif, yang menganalisis data numerik melalui SEM. Peneliti mengumpulkan data terkait persepsi pengguna dalam implementasi RME dan efisiensi pelayanan melalui pengisian kuesioner oleh user sebagai responden sebanyak 72 orang, wawancara dengan empat orang stakeholders, serta telaah dokumen yang berkaitan dengan implementasi RME. Hasil didapatkan adanya hubungan signifikan antara persepsi kemanfaatan penggunaan RME dengan motivasi, motivasi dengan implementasi RME, dan implementasi RME dengan efisiensi pelayanan. Temuan ini memberikan wawasan penting dalam merancang strategi implementasi RME yang lebih efektif. Manajemen dapat menerapkan mekanisme reward and punishment secara adil. Pelatihan rutin yang disesuaikan dengan kebutuhan individu, khususnya dokter spesialis agar meningkatkan kenyamanan dan keahlian dalam menggunakan RME. Dukungan langsung dan responsif dari manajemen terhadap kendala yang dihadapi pengguna juga akan meningkatkan motivasi. Evaluasi rutin serta keterlibatan pengguna dalam memberi masukan akan memperkuat rasa kepemilikan terhadap sistem sehingga motivasi dan komitmen untuk menggunakan RME akan semakin meningkat.

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