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Abstract

Incomplete medical record filling by doctors is still a widespread problem encountered in various hospitals. Incomplete medical record documentation is very detrimental to the hospital. This research aims to determine the correlation between motivation and workload on doctors' completeness of medical record filling through attitude mediation. This study was conducted with a cross-sectional design, which included 40 doctors who worked at the inpatient ward of Annisa Citeureup Hospital as the respondents. Motivation, knowledge, and attitudes were assessed using a questionnaire with a Likert scale, while the medical records completeness data was obtained by directly evaluating the medical records. Partial least squares (PLS) path analysis was done to analyze the association among the observed variables. Motivation, knowledge, and attitudes significantly influence the completeness of medical records. Motivation and knowledge do not directly correlate to the completeness of medical records but have a significant correlation mediated by attitude. Attitude is the factor that most influences the medical record completeness. Increasing the completeness of medical records would be directly influenced by increasing the positive attitude of doctors. Motivation and knowledge do not directly affect the completeness of medical records but affect attitude improvement.

Bahasa Abstract

Ketidaklengkapan pengisian rekam medis oleh para dokter hingga saat ini masih menjadi masalah yang sangat sering ditemui pada berbagai rumah sakit. Dokumentasi rekam medis yang tidak lengkap memberikan dampak yang sangat merugikan rumah sakit. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi dan beban kerja terhadap kelengkapan pengisian rekam medis oleh dokter melalui mediasi sikap. Penelitian ini adalah studi potong-lintang yang mengikutkan responden sejumlah 40 orang dokter yang bekerja di Rumah Sakit Annisa Citeureup. Data motivasi, pengetahuan dan sikap diambil menggunakan kuesioner dengan skala Likert, sedangkan data kelengkapan rekam medis dinilai langsung pada rekam medis. Hubungan antar variabel dianalisis dengan analisis jalur partial least square (PLS). Motivasi, pengetahuan dan sikap berpengaruh secara simultan terhadap kelengkapan rekam medis. Motivasi dan pengetahuan tidak berpengaruh secara langsung terhadap kelengkapan rekam medis, namun berpengaruh secara signifikan dengan dimediasi oleh sikap. Sikap merupakan faktor yang paling mempengaruhi tingkat kelengkapan rekam medis. Meningkatkan kelengkapan pengisian rekam medis secara langsung dipengaruhi oleh peningkatan sikap positif dokter. Motivasi dan pengetahuan tidak secara langsung mempengaruhi kelengkapan rekam medis, namun secara langsung mempengaruhi peningkatan sikap dokter.

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