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Abstract

Abstract. The use of Closed-Circuit Television (CCTV) technology in security systems is often passive in nature, functioning mainly as a tool for documentation and post-incident evidence collection. This article presents a case study of successful active live surveillance conducted by security personnel at the Security Operation Center of a private security company in prayer rooms (mushola) of Stations X and Z. Through 24/7 CCTV monitoring and real-time voice intervention using integrated loudspeakers, significant changes were observed in preventing theft of personal belongings of visitors during prayer. Employing a case study approach with autoethnographic methods, this research involved interviews with the management of PT XZ and Security Console Operator from PT GA, along with field observations. Findings demonstrate that this active surveillance model effectively eliminated theft incidents. This article advocates for a paradigm shift in the utilization of CCTV—from a passive recording device to an active deterrent tool based on immediate intervention.

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Bahasa Abstract

Pemanfaatan teknologi Closed Circuit Television (CCTV) dalam sistem keamanan kerap bersifat pasif, yakni hanya berfungsi sebagai alat dokumentasi dan pembuktian pasca kejadian. Artikel ini mengangkat studi kasus keberhasilan penerapan pemantauan aktif secara langsung (active live surveillance) oleh petugas Command Center dari sebuah perusahaan jasa pengamanan di Mushola Stasiun X dan Z. Melalui pengawasan CCTV selama 24 jam nonstop dan intervensi suara secara real time menggunakan loudspeaker, terjadi perubahan signifikan dalam upaya pencegahan pencurian barang milik pengunjung yang sedang beribadah. Penelitian ini menggunakan metode studi kasus dengan pendekatan kualitatif, melibatkan wawancara dengan manajemen PT XZ dan operator CCTV PT GA, serta observasi lapangan. Hasil penelitian menunjukkan bahwa pendekatan ini efektif mengeliminasi kejadian pencurian. Artikel ini menegaskan perlunya perubahan paradigma dalam pemanfaatan CCTV: dari alat dokumentasi pasif menjadi instrumen pencegahan aktif berbasis intervensi.

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