Abstract
The significant increase in online activities cannot be separated from the many active internet users who use mobile internet connections to carry out their daily activities, one of which is for the convenience of making ticket reservations at PT. Indonesian Railways (KAI). The purpose of this research is to find out the study of the business law of protecting consumer privacy in the online ticketing service of PT. KAI. Data collection was carried out by means of a literature study of the relationship between laws and regulations in consumer protection and the position of PT. KAI as business actors and customers as consumers who submit their personal data privacy. The results of the study indicate the protection of consumer privacy in the online ticketing service of PT. KAI. PT. KAI has been supervised by several institutions such as the Ministry of Communication and Information with periodic database reports and state formulations with the principles of justice and fairness. In addition, PT. KAI is also bound by Law Number 11 of 2008 concerning Information and Electronic Transactions which has provided legal protection for the security of consumer electronic data from PT. KAI from illegal access.
Keywords: Personal Data, Business Law, Consumer Protection, Privacy, PT.KAI.
Bahasa Abstract
Peningkatan kegiatan daring yang signifikan tak lepas dari banyaknya pengguna aktif internet yang memanfaatkan koneksi mobile internet untuk menjalankan aktivitas keseharian, salah satunya adalah untuk kemudahan melakukan reservasi tiket di PT. Kereta Api Indonesia (KAI). Tujuan dari penelitian ini adalah untuk mengetahui perlindungan atas privasi konsumen dalam layanan pembelian tiket online PT. KAI. Pengumpulan data dilakukan dengan studi pustaka keterkaitan peraturan perundangan dalam perlindungan konsumen dan posisi PT. KAI selaku pelaku bisnis dan pelanggan sebagai konsumen yang menyerahkan data diri privasinya. Hasil penelitian menunjukkan perlindungan atas privasi konsumen dalam layanan pembelian online PT. KAI, maka sejatinya PT.KAI telah diawasi oleh beberapa lembaga seperti Kemenkominfo dengan report database secara berkala dan formulasi negara dengan prinsip justice and fairness. Selain itu, PT.KAI juga terikat dengan Undang-Undang ITE yang memberikan perlindungan hukum terhadap keamanan data elektronik konsumen dari PT.KAI dari pengaksesan ilegal.
Kata Kunci : Data Diri, Hukum Bisnis, Perlindungan Konsumen, Privasi, PT.KAI.
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Recommended Citation
Susanti, Aprilia
(2023)
"PERLINDUNGAN ATAS PRIVASI KONSUMEN DALAM LAYANAN RESERVASI TIKET ONLINE DARI PT. KERETA API INDONESIA,"
"Dharmasisya” Jurnal Program Magister Hukum FHUI: Vol. 2, Article 3.
Available at:
https://scholarhub.ui.ac.id/dharmasisya/vol2/iss3/3
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