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Abstract

Drivers are one of the occupational groups with the highest risk of experiencing workplace stress. This can happen to truck drivers who play an important role in the PT XYZ product delivery process. This study aims to describe the work stress level in PT XYZ product delivery truck drivers and the risk factors associated with work stress. The factors studied include individual factors (age, marital status, place of residence, number of children, and length of service), psychosocial factors related to job context (job control, social support, and home-work interface), and job content (physical environment of the cabin, workload, and working hours). This study used a cross-sectional research design, and data collection was carried out by distributing online questionnaires. The questionnaires used in this study were adapted from several existing questionnaires, namely the Perceived Stress Scale (PSS-10), NIOSH Generic Job Stress Questionnaire (GJSQ), and Copenhagen Psychosocial Questionnaire (COPSOQ) III. A total of 76 truck drivers participated in this study. The results showed that 60.53% of the respondents experienced moderate-severe stress. There was also a relationship between social support, home-work interface, the physical environment of the cabin, workload, and working hours with work stress. Of the five factors, the most dominant factor associated with work stress is the working hours factor, with an OR value of 11. It is concluded that social support, home-work interface, the physical environment of the cabin, workload, and working hours have a significant relationship with work stress. Some measures that can be taken care identifying the incidence of work stress in workers are developing supervision and mentoring programs related to work stress, reviewing procedures and policies regarding work schedules, creating a physically healthy and safe workplace, identifying and reviewing workload, and implementing various intervention programs to improve workers' stress coping skills.

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Bahasa Abstract

Pengemudi merupakan salah satu kelompok pekerjaan dengan tingkat risiko tertinggi yang dapat mengalami stres di tempat kerja. Hal ini dapat terjadi salah satunya pada pengemudi truk yang memegang peranan penting dalam proses pengantaran produk PT XYZ. Tujuan dari penelitian ini untuk menjelaskan gambaran tingkat stres kerja pada pengemudi truk pengantar produk PT XYZ serta faktor risiko yang berhubungan dengan stres kerja tersebut. Adapun faktor-faktor yang diteliti meliputi faktor individu (usia, status pernikahan, tempat tinggal, jumlah anak, dan masa kerja), faktor psikososial terkait konteks pekerjaan (kontrol pekerjaan, dukungan sosial, dan home-work interface) dan konten pekerjaan (lingkungan fisik kabin, beban kerja, dan jam kerja). Penelitian ini menggunakan desain penelitian cross sectional dan pengambilan data dilakukan dengan menyebarkan kuesioner online. Adapun kuesioner yang digunakan pada penelitian ini diadaptasi dari beberapa kuesioner yang telah ada yaitu kuesioner Perceived Stress Scale (PSS-10), NIOSH Generic Job Stress Questionnaire (GJSQ), dan Copenhagen Psychosocial Questionnaire (COPSOQ) III. Sejumlah 76 pengemudi truk berpartisipasi dalam penelitian ini. Hasil penelitian menunjukkan bahwa 60,53% responden mengalami stres sedang-berat. Ditemukan pula hubungan antara dukungan sosial, home-work interface, lingkungan fisik kabin, beban kerja, dan jam kerja dengan stres kerja. Dari kelima faktor tersebut, faktor yang paling dominan berhubungan dengan stres kerja adalah faktor jam kerja dengan nilai OR yaitu 11. Disimpulkan bahwa dukungan sosial, home-work interface, lingkungan fisik kabin, beban kerja, dan jam kerja memiliki hubungan yang signifikan dengan stres kerja. Beberapa upaya penanganan yang dapat dilakukan adalah mengidentifikasi kejadian stres kerja pada pekerja, mengembangkan program pengawasan dan pendampingan terkait stres kerja, meninjau ulang prosedur dan kebijakan mengenai jadwal kerja, menciptakan tempat kerja yang sehat dan selamat secara fisik, mengidentifikasi dan mengkaji ulang beban kerja, serta melaksanakan berbagai program intervensi untuk meningkatkan kemampuan mengatasi stres pekerja.

Kata Kunci: Stres Kerja, Pengemudi Truk Pengantar Produk, Beban Kerja, Jam Kerja

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